Northern Tool And EquipmentComplaints and Reviews

Submit ›
or
1.9 Based on 61 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Wide range of quality products 3
    • Variety 2
    • Service provided by michelle was excellent 1
  • Customers don't like
    • Customer service 11
    • Employee lack of concern 8
    • Manager or quality 5
Advanced
search
loading...
More Less

Went to the Northerntoo.com/storefeedback site to complete the survey. Someone did not provide a link to get to the questions. There was a spot to sign up for email notices of sales. Showed a receipt of the parts that one would include when completing a survey. But no link to get to any survey, unless it was in invisible ink. Do a better job of providing links if you want feedback, other wise don't waste my time looking for a black cat eating... Read more

Was this review helpful? 0 0

I have been buying from Northern Tool for years, not any more. Their customer service is terrible and they do not back the cheap China *** they sell. I have been buying generator transfer switches from them, over the years at least 12. I installed them for my customers. I install one that was wired I corrected from the factory in China. I know Nothern Tool didn't make the product but they need to back that product if they sell that product.... Read more

Was this review helpful? 0 0

purchased this item 268171 northstar skid sprayer , new, 4/15/2015 for $3100, limited usage that year. 6/2016 the pump completely fails. unit by my best estimate , the pump had approximately 120 hours on it. contacted customer service warranty department and explained the situation. without inspection or viewing of the pump, some guy named "Craig", was adamant it would not be covered under the 2 year warranty. sent the pump back to their... Read more

Was this review helpful? 0 0

This company is a Stress Health Problem. Avoid doing buisness with this family founded, owned and operated company. Ha Ha, worst experience I ever had.

Add comment

I recently ordered an electric lift and paid for it with PayPal. I received an e-mail receipt from PayPal but never got anything from Northern Tool and did not think much of it until it the day it was supposed to be delivered. Yes, I was given a delivery date when I made the order! When I called Northern Tool I was told they have no record of my order and that it must have been PayPal's fault. Turns out Northern Tool cancelled my transaction... Read more

Was this review helpful? 1 0

Purchased new generator at the Bedford, Tx location. Manager Steve Q sold me the generator. The generator blew oil and white smoke, took it back they drained a little oil still did not stop problem blowing oil out back. Took it back for a refund. Steve Q refused to credit my credit card back. This company does not stand behind their products like Lowe's or Home Depot. I had to dispute my charge with master card to get a refund. Don't use... Read more

Was this review helpful? 1 0

Bought a cart and got it home only to find out one part was wrong. Called customer service, got every thing but help. Part needed is already back ordered (from other customer problems) and not expected until Nov. Then told to get part ordered by corporate I needed a receipt. I no longer had it so at that point That any customer concern corporate had disappeared. SORRY, NO RECEIPT, NO HELP, NO MORE CUSTOMER SUPPORT. So called store, they... Read more

Was this review helpful? 0 0

Saturday 07/16/16 At the Northern Tool Store in JC TN. I enquired about their return policy, that I had an interest in purchasing a Milwakee Tool, but wasn't sure it would work for my application. I told the salesman that I would have to try it out, but did'nt want to purchase if I could not return it. He told me that was fine I had 30 days to return. After trying a couple of times it did not work out, but when I tried to return it at the store,... Read more

Was this review helpful? 0 0

Dropped my Murray push mower off for repair at the store located at Summer and Whitestation in Memphis Tn. Thing is, i dropped it off the Friday before Memorial Day and it is still not fixed. I keep getting a run around and never get a call back.

Add comment

I've received 2 expensive orders from NT that were not adequately packaged. 1 was a heavy power washer,, the box was placed on a wooden pallet but not strapped down but left to bounce all over the place. The cardboard box was split open in several places. Luckily not damage was done. 1 was a 21 gallon towable sprayer. The box was flimsy at best and split open with everything coming out. I will be checking for missing parts today. NT really... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Northern Tool And Equipment.
Filing a new complaint about
×