Northern Tool And Equipment Complaints and Reviews

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  • Customers like
    • Great pressure washwercustomer service and tech support1
    • Wide range of quality products1
  • Customers don't like
    • Customer service4
    • Manager or quality3
    • Shipping process3

Worst service I've ever had ! Ordered parts for pressure washer that took over a month to get and never got a call. Had to call them. Hampton Va. Mercury blvd.Never shop northern again ! Add comment

  • 1 day ago
  • Other
  • Terrible Customer Service
  • 5

I placed an order online 6 days ago. 2 days after it was still not processed so I called to get a status update. Customer Service Rep said it was flagged as fraud, but no further action was required on my part and the order would processed. 3 more days go by I call on Monday morning and they say it is still flagged for fraud. My credit card info is accurate for my billing & shipping so... Read more

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  • Jul 23
  • Equipment
  • Park City, Utah
  • Powerhorse Gas-Powered Pressure Washer
  • 10
  • REVIEW RATING 4/5

I am definitely NOT A PISSED Consumer. I've had years of great product support — especially from their tech support department. Let's start with my pressure washer. The 208cc 3000 psi Powerhorse model. It's at least 6 years old now, and has never failed. I don't use it daily, but average at least one good project a month - for painting house, cleaning large driveways, etc . Toward the end... Read more

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  • Jul 21
  • Equipment
  • Ridgeland, Mississippi
  • Northstar Electric Cold Water Pressure Washer
  • 29
  • REVIEW RATING 4/5

I bought their electric pressure washer model number # 1573011. It didn't work from day one. I made multiple trips to the store trying to fiqure out the problem. Even had North Star send me parts. Still couldn't get this unit to work correctly. I decide to return the unit and I have never had more problems in my life with a company. It has taken 2 days and over 7 hrs of my time. I've talked to... Read more

Was this review helpful? 0 1

  • Jul 20
  • Equipment
  • Overland Park, Kansas
  • Power Inverter
  • 14
  • REVIEW RATING 4/5

I guess I am not alone with bad products with this company. I purchased a small power inverter about a year and a half ago and it lasted about 7 months and died. So I called Northern Tool and they told me to send it in at my expense of course and I did and they sent me another one under warranty and this second one lasted about 4 months and it also croaked deader than a doornail. I called them... Read more

Was this review helpful? 0 0

  • Jul 13
  • Equipment
  • Flower Mound, Texas
  • Northern Tool And Equipment Staff
  • 22
  • REVIEW RATING 4/5

Ha LOLNorthern Tool is a laughing joke.The company is only running on borrowed money just research it yourself.In 2012 they took about a 200 million dollar loan threw several companies. A large golf company was one of the people who bought into Northern.Just spend a little time doing some research on Northern like I did. Northern keeps their NYSE exchange symbol anonymous. Again just look for... Read more

Was this review helpful? 0 1

  • Jun 28
  • Landscaping and Gardening
  • Heavy Duty Drag
  • 30
  • REVIEW RATING 3/5

Very disappointed in Northern Tool. I bought a drag rake and it broke on the 5th use(2 weeks old) of dragging a ball field. I was told we needed to pay shipping to return the item and the shipping was over $45. Bought a second heavy duty drag. It took over 10 days to get here when I was told it would be here in 3 days. When it arrived, it was damaged. No packing slip, no box and only 1... Read more

Was this review helpful? 0 0

The store in Ocala Fl. is a gem for crappy customer service. When you take an item(*** eater)back to them for warranty service, they try to force the client to prepay before they even look at it and most of the time they have an excuse not to return the prepayment.never have I seen where you have to prepay for service before is done.I planNot to ever buy anything from this crooks. Add comment

  • Jun 14
  • Building Products
  • Odessa, Texas
  • Klutch Plasma Cutter
  • 23
  • REVIEW RATING 4/5

Bought a Klutch plasma cutter and returned it because it was a piece of junk. They would not give me my money back in cash form because I had paid in check form. They gave me a store gift card instead. In other words your money stays with them. Complete jerks at store on Odessa , Tx. Told I could use card on Internet or phone order. Tried to order another plasma cutter through phone purchase and... Read more

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  • Jun 10
  • Equipment
  • San Antonio, Texas
  • Trailer
  • 44
  • REVIEW RATING 4/5

I'd never been to Northern Tools (and probably wouldn't have gone in the first place had I read the reviews here first), but I was in need of a trailer for my truck. Nobody had the size/style that I wanted, but a helpful young lady at another place suggested I try Northern Tools. Went there, and there was the exact trailer I was looking for. They only had one but, on closer inspection, I sat... Read more

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