Northern Tool And Equipment

I purchased a Powerhouse plate compactor from Northern Tool and they directed me to their sister store, Jacks Small Engine for the wheel kit to make moving the compactor easier. I ordered the wheel kit from Jack's Small Engines, but only part of the wheel kit arrived.

The part that attaches the wheels to the compactor was missing. I called Jack's Small Engine to report the missing piece. The first customer service person acted like he was sending an email to resolve the problem, but nothing happen. The second person thought the piece I was missing had to be purchased separately, but could not tell me the part number.

The third person told me they needed a picture or schematic of the missing part to send it to me and recommended I call Northern Tool to get a picture of the missing part. Northern Tool customer service told me Jacks sells the product, they should have a picture of the missing part and be able to send the missing part. I will continue to pursue the missing part, but I do regret buying the plate compactor from Northern Tool.

There are plenty of plate compactors in this price range that come with the wheels already on the machine. I buy a lot of tools, but I won't even look at Northern Tool anymore.

I've been trying to return this item now for over 3 weeks, and the customer service people have told me 3 times that they need to get "a return authorization number from manufacturer". I'm returning it b/c it is the wrong size (after customer service told me that it would be right size).

This product is useless to me. And then they tell me there's a 15% restocking fee, and you need to pay for return shipping (which btw UPS has at least a $11 minimum). This has been so stressful, as i still have not gotten the authorization number yet -AFTER 3 TIMES ASKING. You compare this experience to Amazon - and it's just laughable.

Feels almost criminal. And, then, this company is hounding me for a review on the "experience".

Really?? Do not buy from this company if you want to risk not being able to return item.

I've been trying to return this item now for over 3 weeks, and the customer svs people have told me 3 times that they need to get "a return authorization number from manufacturer". I'm returning it b/c it is the wrong size (after customer service told me that it would be right size).

And then they tell me there's a 15% restocking fee, and you need to pay for return shipping (which btw UPS has at least a $11 minumum). This has been so stressful, as i still have not gotten the authorization number yet -AFTER 3 TIMES ASKING. You compare this experience to Amazon - and it's just laughable. Feels almost criminal.

And, then, this company is hounding me for a review on the "experience".

Really?? Do not buy from this company if you want to risk not being able to return item.

My next step is the BBB and further negative reviews if i don't get a FULL refund.

I ordered a front porch parcel box for my packages. I waited almost a month and despite the tracking g showing it enroute, that was a LIE!

It never arrived. I called Northern Tools and got a million different excuses about their vendor so I decided to give them the benefit of the doubt and order a different parcel box. That order too was deficient. Not only was it delivered LATE, it came with ZERO hardware to assemble it.

The website did not indicate anything about me having to go to Home Depot or Lowes to spend more $ on hardware so the item could be assembled. Northern Tools customer service persons were ZERO help and were more than OK with telling me to return the item than getting the parts sent to me seeing as their own website DID NOT disclose that it was my responsibility to buy my own parts.

When I explained I was a 100% disabled veteran that too was NOT important to northern Tools-

DO NOT waste your time with this company. Not only do they misrepresent what they sell, it appears they rely on other vendors to supply them.

Veterans, DONT waste the small money you have on these people. They are an insult to veterans that look to them for descent products.

my kids gave me a Northern Tool gift card a few years back and I used it once.I had a balance on it. I went to check the balance today and their website said I would need to call the tel # listed on it.

I did this and the phone rang 3 times and hung up.I tried again with the same result. I went by their store and ask them to check it and nothing showed up on it. I called the customer help line on their website,I spoke with Mitch. He ran the number on the gift card and said it had gotten too old and was deleted.

I ask " do you delete cards with a balance on them" and he said yeah all the time. He told me the card rapper had a expiration date on it. I think I was told this just to get rid of the call. If they are going to do this the card itself should state a expiration date after its activated.

I told him i wasn't satisfied with that explanation could I speak with someone else. Well I stayed on hold about 20 seconds and the phone goes to a dial tone.This is wrong!

and I'm not done yet. Better business Bureau and word of mouth next.