Northern Tool And Equipment Complaints and Reviews

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  • Customers like
    • Wide range of quality products1
  • Customers don't like
    • Shipping process3
    • Customer service3
    • Manager or quality3

  • Jun 28
  • Landscaping and Gardening
  • Heavy Duty Drag
  • 13
  • REVIEW RATING 3/5

Very disappointed in Northern Tool. I bought a drag rake and it broke on the 5th use(2 weeks old) of dragging a ball field. I was told we needed to pay shipping to return the item and the shipping was over $45. Bought a second heavy duty drag. It took over 10 days to get here when I was told it would be here in 3 days. When it arrived, it was damaged. No packing slip, no box and only 1... Read more

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The store in Ocala Fl. is a gem for crappy customer service. When you take an item(*** eater)back to them for warranty service, they try to force the client to prepay before they even look at it and most of the time they have an excuse not to return the prepayment.never have I seen where you have to prepay for service before is done.I planNot to ever buy anything from this crooks. Add comment

  • Jun 14
  • Building Products
  • Odessa, Texas
  • Klutch Plasma Cutter
  • 15
  • REVIEW RATING 3/5

Bought a Klutch plasma cutter and returned it because it was a piece of junk. They would not give me my money back in cash form because I had paid in check form. They gave me a store gift card instead. In other words your money stays with them. Complete jerks at store on Odessa , Tx. Told I could use card on Internet or phone order. Tried to order another plasma cutter through phone purchase and... Read more

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  • Jun 10
  • Equipment
  • San Antonio, Texas
  • Trailer
  • 28
  • REVIEW RATING 4/5

I'd never been to Northern Tools (and probably wouldn't have gone in the first place had I read the reviews here first), but I was in need of a trailer for my truck. Nobody had the size/style that I wanted, but a helpful young lady at another place suggested I try Northern Tools. Went there, and there was the exact trailer I was looking for. They only had one but, on closer inspection, I sat... Read more

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  • Jun 07
  • Appliances and Electronics
  • Oxford Charter Township, Michigan
  • Husqvarna 450 Rancher Chainsaw
  • 27
  • REVIEW RATING 4/5

I BOUGHT A HUSQVARNA 450 RANCHER FACTORY REFURBISHED CHAINSAW AND SPARE CHAIN. UPON ARRIVAL I EAGERLY GASSED IT UP FILLED OIL RES. AND HEADED FOR THE WOODS, ONLY TO BE VERY DISSAPOINTED AS THIS SAW CAME WITH A DULL OR MISS GROUND CHAIN AND WOULD NOT CUT AS GOOD AS MY ANCIENT SEARS GEAR DRIVE , SAME CUT ON LOG. BUT NOT TO WORRY REMEMBER I HAD ORDERED A SPARE CHAIN I WENT BACK TO TRUCK AND FOUND... Read more

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  • Jun 04
  • Equipment
  • Buford, Georgia
  • Air Hose
  • 8
  • REVIEW RATING 4/5

I bought hey Goodyear air hose from Northern to two of them almost a year ago and both of them busted from the inside out at the fittings and the houses have always been on a real inside a dry control environment in my shop behind my house and I know its not due to high pressure because my air compressor ain't but 150psi max the first one busted from inside out so after about 6 monthsso I put... Read more

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  • May 18
  • Equipment
  • New York, New York
  • Spool Valve
  • 28
  • REVIEW RATING 3/5

Good thing I ordered thru paypal…..They recommend a certain spool valve….Was not the right one so I tried to cancel it 3 hours later….All they would say is refuse delivery….4 days later it shipped…I refused delivery, they refused to reimburse….I contacted pay pal and they credited my account although Northern would not….There customer service is rude and do not know there products…I hope most do... Read more

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  • May 07
  • Products
  • Longview, Texas
  • Drolet Wood Stove
  • 60
  • REVIEW RATING 4/5

I purchased a wood stove from this company with free shipping and 4 months later recieved a collection notice that I had not payed the shipping company. Weeks on the phone and I still have not had the problem cleared up, STAY AWAY FROM THIS COMPANY!!!!! They also sold me the product and then kept telling me it was on backorder, months later it still hadnt shipped, so I canceled the order and... Read more

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Horrible place with even worse return policies. No matter if your product was defective or not you must pay a 15% restocking fee. I've bought numerous tools and hitches from northern tool and are all of inferior quality and not so competitive prices Add comment

Your husband sounds like a real ***. The law doesn't mandate Military discounts. It's not an entitlement. It's people like you and him that give the rest of us veterans a bad image. Take your business and your bad attitude elsewhere. Northern Tools is a great company. Add comment

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