Northern Tool And EquipmentComplaints and Reviews

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  • Customers like
    • Wide range of quality products 2
    • Great pressure washwercustomer service and tech support 1
    • Variety 1
  • Customers don't like
    • Customer service 8
    • Employee lack of concern 6
    • Manager or quality 5

Showed up 5 minutes before closing and they wouldn't let me in to go buy a blade for a chainsaw that I bought from you guys I think that's kind of pissy close five minutes early for the time that sits on the door the sign above still says open when I walked up there the lady told me they were closed I said that the sign was gone she said they closed at 5 I let her know that was 5 minutes till she told me that their clocks shows 5 o'clock when my phone is set by the national time service Read more

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The last three times I've been in the store to buy an item in their catalog, they were out and wanted to sell me a higher-priced item. Is a constant scam. Not going back. Add comment

On 4-18-16 paid for sale item that was out of stock. 2000 were at warehouse less than 30 miles away. Was told they would call when came in. In store area on 4-24 so stopped in. There was just one of the items I had ordered on the shelf. Brought it up to the cashier and showed them my paid receipt and told them as long I was in the area that I might as well see if item had come in. I was told I could not have the item,that this one was for store stock. It seemed pretty ridiculous to me that I would need to wait until "mine" came in and make... Read more

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I,m married to a jealous woman for 25 years now, I,f she did come with me to one of your stores and she heard the cashier say ( HI SWEETY ) can I get your phone number ,this is a molehill that would quickly turn into a mountain of greef for me! Also ( HON , DID YOU FIND WHAT YOU WERE LOOKING FOR ) , ALSO (WHY ARN,T YOU SMILLING ! I don,t have time to explain all the illnesses I have been diagnosed with from the VA ,nor do I want to,Cancer being one of them .Why do they say ( HOW ARE YOU DOING ) do they really need to know or want to !.Theres a... Read more

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i have been a customer of Northern Tool for many years spending an average of $7,000 annually. I live 50 miles from the store on the west side of Wichita, KS. I purchased some tools that were wrong and that was my mistake. So the next time i went to Wichita I took my receipt and the tools to return. The lady clerk that was helping me said it had been more than thirty days and their return policy was no returns after that time. I said seriously? That's right she replied. And you know she was really a "***" about it too. No where on the... Read more

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I took a working but leaking pressure washer to have 4 small rubber gaskets replaced IN the manifold. Northern Tool Company, Johnson City, TN. Job ticket read, replace 4 gaskets in manifold! After two weeks I was told it needed a manifold. I bought that idea. After one month I was told it needed a pump, @ $238. No way, I'll pick it up. When I arrived for pickup I was told the pressure washer was totally unusable. NO pressure. Bill was $98. What happened? The customer service was astounding . . . I asked for the manager and explained... Read more

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I purchased a northern tool mig welder awhile back and i upgraded to the number 2 gas cylinder at the time of purchase and decided i wanted to upgrade to a size 3 after i discovered a 2 wasnt quite big enough, went to your store to upgrade and was told they wouldnt take my size 2 in on trade, i buy quite a bit of things from your store,but after being told this i dont believe i will be buying anything else, i was told when i purchased it that i could upgrade at anytime, im very dissapointed in northern tool now, i didnt think northern would... Read more

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I ordered a timber jack on 3/24/16 estimated delivery was 3/29 to 3/30, On 3/29 checked order status still said processing so I called customer service they claimed it was going to be delivered by the 31st, 1 hour later a shipping label was prepared and order was reported to UPS per UPS web site, on 3/30 checked UPS at 11 AM showed label was prepared and when package received would update delivery date? I called Customer service spoke to 2 people both acted like I was *** & kept telling me package was shipped would be delivered tomorrow and... Read more

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I ordered a super winch 4000 # utv winch on ebay, paid with paypal, received an email stating item was out of stock & no delivery date could be noted (even though the website still says they have them in stock as I type this).I then asked for a credit and to exchange for something they do have & told can't do that but I could do another purchase if I like. I then asked to cancel which was done and asked for refund. no refund and getting run around saying they don't have my money& that they don't charge until shipped. That is not true as I was... Read more

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Refused to match a local competitors price stating it was below there cost!! I wanted to purchase a King Kutter Box blade and it was for sale for $75 less at my local Fleet Farm store, they refused to match the price due to it being less than there cost on the item. Seems like very poor policy and customer service on their behalf, I have no need to make any further purchases from them. Thanks for nothing *** NORTHERN TOOL!!!!! I will spend my money elsewhere. Read more

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