1.6
  • Wide range of quality products1 votes
  • Sales Representative1 votes
  • quality1 votes
  • Shipping process1 votes
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  • Dec 03
  • Equipment
  • Richardson, Texas
  • Fuel Hose
  • 44
  • REVIEW RATING 3/5

I had received my order confirmation online that the item I bought had come in. I went to the store and after standing around for an hour and a half they told me it had already been picked up by someone. I told them I didn't recognize the person who signed for it but was told later by phone I would have to call customer service for reimbursement. A nice lady took care of it but also told me this... Read more

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  • Dec 01
  • Equipment
  • Deforest, Wisconsin
  • Coupon
  • 45
  • REVIEW RATING 4/5

online chat and phone customer service is incapable of understanding what is being discussed. They gave by email coupons to me for $ off (not certificates for future sales). When I tried to redeem, the rep would not accept that I had $ off the purchase and not a coupon code for a certificate to be used in the future which by the way expired in 6 months! after an hour on the chat and 15 min with... Read more

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  • Nov 25
  • Products
  • Maywood, California
  • Rod Kit
  • 22
  • REVIEW RATING 4/5

I just got off the phone with customer service and told her that I ordered a rod kit figuring it would come with the brush. The product is so misleading I told her And no where I saw said it say not included. I did purchase the brush with her and I asked her if there was any discount or free shipping she can help me with she said no. I paid to expedite the shipping because I wanted to clean my... Read more

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This site is terrible. I ordered an item twice now for a customer. It was confirmed. Then they cancelled it two weeks later making me look like an a..hole. Add comment

  • Nov 21
  • Building Products
  • Chicago, Illinois
  • Pressure Washer
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

I placed an order for pressure washer on Nov 12. Shipping was promised to me by Nov 20th. I called several times in between to make sure that it was still coming (it is a dock delivery and I had to have dock space available), each time I was told I'd be emailed a tracking number. None came. I called again on the 8th and 9th day. Nobody knows where my order is, and apparently, according to... Read more

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  • Nov 20
  • Equipment
  • Goose Creek, South Carolina
  • Car Lock
  • 56
  • REVIEW RATING 4/5

I sent this review in for a failed I lock I purchased form your store now your trying to tell me how to review it,obviously to save the product from not being purchased by a potential buyer,this is a poor way to handle reviews and business, if a product fails then the consumer should have all views good and bad so they can make a decision on their purchase.This is not how to handle business,this... Read more

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  • Nov 20
  • Products
  • Connecticut, United States
  • Gooseneck Light
  • 54
  • REVIEW RATING 5/5

Purchased Commercial gooseneck lighting for outdoor sign lighting and for my exterior seating area and awning lighting purposes. After 15 days I finally received my order. I ordered all the angle style gooseneck for the signs and the barn style with 16" shade for the awnings and 12" shade for the eating area along the sidewalk. The arms are very flimsy and I am afraid of them falling on someone.... Read more

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  • Nov 17
  • Building Products
  • Madison, Georgia
  • Gate Opener
  • 21
  • REVIEW RATING 4/5

Bought gate opener $400 and drove 2hrs to install only to find it was missing parts and had old parts that someone had used ! Toke it back they didn't have anymore of that model said I would need to wait 3days for new one so I ask for money back 3-5 days before it's back on card ? So I'm punished for there screw up , No SERVICE AFTER SALE !!! ! Could have upgraded me or a coupon to keep customer... Read more

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  • Nov 17
  • Products
  • Los Angeles, California
  • Gooseneck Light
  • 4
  • 4
  • 56
  • REVIEW RATING 5/5
Northern Tool And Equipment - Junk Outdoor Gooseneck Sign Barn Light Commercial Wall Fixtures
1 of 2

Purchased 8 wall mounted vintage looking exterior lights for our new restaurant August 2014. Items received are very low quality and no help / service from the reseller Norther Tool + Equipment company. The items are so bad my contractor would not install them. Northern Tool has not replied to my emails and will not post me review on their site. They finally replied after I contacted the... Read more

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  • Oct 16
  • Shipping
  • Heavy Outside Ewuipment
  • 68
  • REVIEW RATING 3/5

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unloading the merchandise off the truck as per there policy. Truck driver arranges for delivery and tells me at that time it is only CURBSIDE delivery and they will not come up the driveway as prearranged policy with Northern Tools This policy is not on there websiteb nor... Read more

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