1.8
  • Wide range of quality products1 votes
  • Shipping process3 votes
  • Manager or quality2 votes
  • Customer service1 votes
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  • Jan 24
  • Equipment
  • Minnetonka, Minnesota
  • Engine Repair
  • 7
  • REVIEW RATING 5/5

Champion Power Equipment sent me to Northern Tool for warranty service on a portable generator that was very difficult to start. Northern Tool had diagnosed 'bad gas' before I even agreed to leave the machine. Rather than work with Champion under warranty they claim it was bad gas and charged me $55.00 to 'fix' it. It wasn't fixed and they never demonstrated that it was. I spent three days... Read more

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  • Jan 23
  • Equipment
  • Mansfield, Texas
  • Northern Industrial Bench Drill Press
  • 7
  • REVIEW RATING 4/5

I bought a 1/2 HP Northern Industrial bench drill press about 5 weeks ago and used it about 6 times. By accident it was knocked off its stand and I found out that a nut that holds the belt spindle came off. I took it back to the store and was told to go to the Service Dept. where I was told there was nothing they could do and gave me the main repair center who told me the same thing and gave me... Read more

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  • Jan 14
  • Equipment
  • Pinole, California
  • Bench Sander
  • 12
  • REVIEW RATING 4/5

On December 28th I ordered a Klutch Bench Sander from Northern Tool. It cost $235 plus $68 shipping. It shipped two days later via UPS. After a UPS "mechanical failure" in the midwest (I am in California.), the item supposedly continued en route. A few days later UPS tracking said it would be delivered on January 9th. It wasn't. Then UPS said it would be delivered on January 12th; that day they... Read more

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  • Jan 12
  • Appliances and Electronics
  • Lewiston, Idaho
  • Gas Heater
  • 18
  • REVIEW RATING 3/5

I ordered a natural gas heater ($200). UPS left a notice on my door. Said an adult, 21 or over had to sign for the heater. I have to *** from work for a three hour block of time to be available to sign. I will lose, in wages, half the cost of the heater to do that. I called Northern's customer service to ask why they did that, without that bit of information being disclosed up front. A man,from... Read more

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  • Jan 06
  • Equipment
  • Monroe, North Carolina
  • Cast Iron Burner
  • 10
  • REVIEW RATING 4/5

I ordered a cast iron burner from them in August by December I still hadn't received it. They only communicated once in September, by letter, that there was a delay. When I called to check the status I was told by each rep. that they were back-ordered and they would receive some on such and such date to be shipped. Well, when such and such date came nothing shipped. I went through this several... Read more

Was this review helpful? 1 1

  • Dec 29, 2014
  • Online Shopping
  • Online Order
  • 31
  • REVIEW RATING 3/5

Ordered item online and received an email stating item had shipped along with a UPS tracking number the next day. The delivery day came and went. Tracked package and the only thing UPS showed was they recieved shipping info. They didn't even have the package in their possession. Northern Tools is quick to take your money and "say" that your package is shipped but really it hasn't left their... Read more

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  • Dec 29, 2014
  • Customer Service
  • John Deere Boots
  • 17
  • REVIEW RATING 4/5

"Ordered a pair of John Deere boots for a Christmas gift. The reason I ordered from Northern Tool was because if they didnt fit he could take back to Northern Tool. Well they didnt fit and cannot take back to a store. Only way to get a refund is to mail boots back I cannot return at any Northern Tool store. So will NEVER order from them again. You have to return to manufacturers address and NOT... Read more

Was this review helpful? 2 1

  • Dec 20, 2014
  • Equipment
  • Lawrenceville, Georgia
  • Pickup Crane
  • 28
  • REVIEW RATING 4/5

I ordered a pickup crane online from Northern-Tool.. After 6 weeks of being told by the company it had arrived at the store and after traveling 30 minutes each way to the store 5 times during that period of time only to be told by the store manager that it wasn't there I contacted by phone for the 6th time and was told it was there I went back to the store for the 6th time. The store employee... Read more

Was this review helpful? 0 1

  • Dec 03, 2014
  • Equipment
  • Richardson, Texas
  • Fuel Hose
  • 75
  • REVIEW RATING 3/5

I had received my order confirmation online that the item I bought had come in. I went to the store and after standing around for an hour and a half they told me it had already been picked up by someone. I told them I didn't recognize the person who signed for it but was told later by phone I would have to call customer service for reimbursement. A nice lady took care of it but also told me this... Read more

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  • Dec 01, 2014
  • Equipment
  • Deforest, Wisconsin
  • Coupon
  • 63
  • REVIEW RATING 4/5

online chat and phone customer service is incapable of understanding what is being discussed. They gave by email coupons to me for $ off (not certificates for future sales). When I tried to redeem, the rep would not accept that I had $ off the purchase and not a coupon code for a certificate to be used in the future which by the way expired in 6 months! after an hour on the chat and 15 min with... Read more

Was this review helpful? 1 1

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