
Northern Tool And Equipment
Northern Tool And Equipment Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Northern Tool And Equipment has 2.2 star rating based on 149 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Wide variety of products, Quick customer service response, Variety.
Cons: Customer service, Employee lack of concern, False advertising.Recent recommendations regarding this business are as follows: "Stay away", "Don't buy anything from Northern Tool or Jacks Small Engines", "Work great magnet shot need 2 new ones", "Buyer beware price scam", "Stay away!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Northern Tool And Equipment has 2.2 star rating based on 149 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Wide variety of products, Quick customer service response, Variety.
Cons: Customer service, Employee lack of concern, False advertising.Recent recommendations regarding this business are as follows: "Stay away", "Don't buy anything from Northern Tool or Jacks Small Engines", "Work great magnet shot need 2 new ones", "Buyer beware price scam", "Stay away!".
Most users want Northern Tool And Equipment to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews































Return damaged tool box
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bad business
Company fixed the issue and I have been provided with apology. I ended up getting the welder, product is amazing. Northern tool on the other hand I’ll never do business with again.
- Poor customer service
- False advertising
- Shipping
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I want to help other potential customers avoid the experience I had with Norther Tool
I purchased a Powerhouse plate compactor from Northern Tool and they directed me to their sister store, Jacks Small Engine for the wheel kit to make moving the compactor easier. I ordered the wheel kit from Jack's Small Engines, but only part of the wheel kit arrived.
The part that attaches the wheels to the compactor was missing. I called Jack's Small Engine to report the missing piece. The first customer service person acted like he was sending an email to resolve the problem, but nothing happen. The second person thought the piece I was missing had to be purchased separately, but could not tell me the part number.
The third person told me they needed a picture or schematic of the missing part to send it to me and recommended I call Northern Tool to get a picture of the missing part. Northern Tool customer service told me Jacks sells the product, they should have a picture of the missing part and be able to send the missing part. I will continue to pursue the missing part, but I do regret buying the plate compactor from Northern Tool.
There are plenty of plate compactors in this price range that come with the wheels already on the machine. I buy a lot of tools, but I won't even look at Northern Tool anymore.
User's recommendation: Don't buy anything from Northern Tool or Jacks Small Engines
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Magnet shot on 2 holders
- Great place
Preferred solution: 2 new magnets please
User's recommendation: Work great magnet shot need 2 new ones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse Advertisement price discrepancies
- Nice products offered
- Price discrepancies online
Preferred solution: Price reduction
User's recommendation: Buyer beware price scam
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Terrible buying experience
Company fixed the issue and I have been provided with full refund. I threatened to sue them and send out a ton of bad press.
I stopped everything I was doing and went to my bank to send a wire transfer and of course paid the invoice in full. Northern Tool had their money in less than an hour of my receiving the invoice. 5 days later no sign of the compressor. When I called a representative they nonchalantly explained that it doesnt ship until April 2022!!!!!!!
It took 4 days and for me to threaten getting my lawyer on them before they returned my money
Excuses like we only refund via wire transfer for international orders, ( that was funny). And another good one was we only process returns on Thursday
And we need to wait for the manufacturer to cancel before we can return your money. All the reps must have a standard reply card they read from.
None of them have any authority to do anything except repeat the words on the card. Stay away from Northern Tool unless you want to be lied to
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Multiple nortrac tractor problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Return Policy
I've been trying to return this item now for over 3 weeks, and the customer service people have told me 3 times that they need to get "a return authorization number from manufacturer". I'm returning it b/c it is the wrong size (after customer service told me that it would be right size).
This product is useless to me. And then they tell me there's a 15% restocking fee, and you need to pay for return shipping (which btw UPS has at least a $11 minimum). This has been so stressful, as i still have not gotten the authorization number yet -AFTER 3 TIMES ASKING. You compare this experience to Amazon - and it's just laughable.
Feels almost criminal. And, then, this company is hounding me for a review on the "experience".
Really?? Do not buy from this company if you want to risk not being able to return item.
- Accessable
- Horrible and expensive return policy
Preferred solution: Full refund
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Horrible Return Policy
I've been trying to return this item now for over 3 weeks, and the customer svs people have told me 3 times that they need to get "a return authorization number from manufacturer". I'm returning it b/c it is the wrong size (after customer service told me that it would be right size).
And then they tell me there's a 15% restocking fee, and you need to pay for return shipping (which btw UPS has at least a $11 minumum). This has been so stressful, as i still have not gotten the authorization number yet -AFTER 3 TIMES ASKING. You compare this experience to Amazon - and it's just laughable. Feels almost criminal.
And, then, this company is hounding me for a review on the "experience".
Really?? Do not buy from this company if you want to risk not being able to return item.
My next step is the BBB and further negative reviews if i don't get a FULL refund.
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct item did not have any hardware to assemble it
I ordered a front porch parcel box for my packages. I waited almost a month and despite the tracking g showing it enroute, that was a LIE!
It never arrived. I called Northern Tools and got a million different excuses about their vendor so I decided to give them the benefit of the doubt and order a different parcel box. That order too was deficient. Not only was it delivered LATE, it came with ZERO hardware to assemble it.
The website did not indicate anything about me having to go to Home Depot or Lowes to spend more $ on hardware so the item could be assembled. Northern Tools customer service persons were ZERO help and were more than OK with telling me to return the item than getting the parts sent to me seeing as their own website DID NOT disclose that it was my responsibility to buy my own parts.
When I explained I was a 100% disabled veteran that too was NOT important to northern Tools-
DO NOT waste your time with this company. Not only do they misrepresent what they sell, it appears they rely on other vendors to supply them.
Veterans, DONT waste the small money you have on these people. They are an insult to veterans that look to them for descent products.
- No hardware included
Preferred solution: Full refund
User's recommendation: Do your business somewhere other than Northern Tools
WORST CUSTOMER SERVICE
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT ORDER FROM NORTHERN TOOLS..GO ELSEWHERE
Northern tool deleted gift card with balance still on it .
my kids gave me a Northern Tool gift card a few years back and I used it once.I had a balance on it. I went to check the balance today and their website said I would need to call the tel # listed on it.
I did this and the phone rang 3 times and hung up.I tried again with the same result. I went by their store and ask them to check it and nothing showed up on it. I called the customer help line on their website,I spoke with Mitch. He ran the number on the gift card and said it had gotten too old and was deleted.
I ask " do you delete cards with a balance on them" and he said yeah all the time. He told me the card rapper had a expiration date on it. I think I was told this just to get rid of the call. If they are going to do this the card itself should state a expiration date after its activated.
I told him i wasn't satisfied with that explanation could I speak with someone else. Well I stayed on hold about 20 seconds and the phone goes to a dial tone.This is wrong!
and I'm not done yet. Better business Bureau and word of mouth next.
- Price and range of products
- Good selection of affordable tools
- I like the store and people
- Customer service- need to revisit gift card limitations
Preferred solution: stop this practice-it's stealing people money.Stop your customer service from hanging up on people.Put expiation date clearly on your gift card. find out if the money left on these cards ends up in someones pocket or evaporates into thin air.
User's recommendation: don't buy or give gift cards especially with a big yellow N. T. on it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed , delayed and again delayed
- Quick customer service response
- Customer service and lack of concern
Preferred solution: Deliver product or service ordered
User's recommendation: do not use this company for anything...
An Awesome Team! Pensacola, Fla. Store
User's recommendation: If you need help? Ask!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Customer Service Experience
Preferred solution: Apology
User's recommendation: find another business
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