Northern Tool And Equipment Complaints and Reviews

1.8
  • Wide range of quality products1 votes
  • Shipping process3 votes
  • Manager or quality2 votes
  • Customer service1 votes
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  • Feb 24
  • Equipment
  • Hunt, Texas
  • Gator Seat
  • 17
  • REVIEW RATING 3/5

A & I Gator Seat — Yellow, Model# VG11696 I have bought these seats and had to have them replaced because they came apart. Now one of the replaced seat is separating and only 8 month old. The guarantee is only for the first set bought and this one is not guaranteed any longer per customer service. First set only lasted 6 mo., so I suggest you really do your research before buying from NT. I... Read more

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Tryed all day to order a green house.they told me I had to pay shipshipping (175) then no not ig to store I finally goy the paper to fax with my info they never email like they sead wateting on my recipe 5 days later I think it's coming? Would like to know Add comment

  • Feb 15
  • Equipment
  • Conroe, Texas
  • Dewalt Compressor
  • 1
  • 1
  • 45
  • REVIEW RATING 4/5

They put a sale item in their flyer. Got the flyer Saturday and went first thing Sunday Morning and they were "out". The item was a Dewalt refurbished compressor for $199.00 Great price and Dewalt makes a good product so I don't mind the refurbished part. When I made the comment that they never had it, was told by a very nice clerk that they did indeed have one. ONE!. Their "draw customers into... Read more

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What a piece of *** store, bought a $12,000 pressure washer under warranty and go to fix a part and they "bandage" the part. Needless to say the part breaks during a big job on weekend, oh yea and parts and services are closed on weekends. What a joke. Add comment

  • Feb 07
  • Equipment
  • Murphysboro, Illinois
  • Air Compressor
  • 40
  • REVIEW RATING 4/5

I bought a 60 gallon Puma single stage air compressor simply because it was advertised at 12CFM@ 90 PSI. which is a bit beyond the usual minium of 11.5 CFM@90PSI for common/low end sand blasting tools. Upon stumbling across the actual Puma website, I found the actual specs from the company. It was listed at 11.2CFM@90 psi which falls BELOW the common minimum of 11.5 and definitely not 12CFM. So,... Read more

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  • Jan 24
  • Equipment
  • Minnetonka, Minnesota
  • Engine Repair
  • 51
  • REVIEW RATING 5/5

Champion Power Equipment sent me to Northern Tool for warranty service on a portable generator that was very difficult to start. Northern Tool had diagnosed 'bad gas' before I even agreed to leave the machine. Rather than work with Champion under warranty they claim it was bad gas and charged me $55.00 to 'fix' it. It wasn't fixed and they never demonstrated that it was. I spent three days... Read more

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  • Jan 23
  • Equipment
  • Mansfield, Texas
  • Northern Industrial Bench Drill Press
  • 43
  • REVIEW RATING 4/5

I bought a 1/2 HP Northern Industrial bench drill press about 5 weeks ago and used it about 6 times. By accident it was knocked off its stand and I found out that a nut that holds the belt spindle came off. I took it back to the store and was told to go to the Service Dept. where I was told there was nothing they could do and gave me the main repair center who told me the same thing and gave me... Read more

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Resolved

  • Jan 14
  • Equipment
  • Pinole, California
  • Bench Sander
  • 1
  • 1
  • 44
  • REVIEW RATING 5/5

On December 28th I ordered a Klutch Bench Sander from Northern Tool. It cost $235 plus $68 shipping. It shipped two days later via UPS. After a UPS "mechanical failure" in the midwest (I am in California.), the item supposedly continued en route. A few days later UPS tracking said it would be delivered on January 9th. It wasn't. Then UPS said it would be delivered on January 12th; that day they... Read more

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  • Jan 12
  • Appliances and Electronics
  • Lewiston, Idaho
  • Gas Heater
  • 44
  • REVIEW RATING 3/5

I ordered a natural gas heater ($200). UPS left a notice on my door. Said an adult, 21 or over had to sign for the heater. I have to *** from work for a three hour block of time to be available to sign. I will lose, in wages, half the cost of the heater to do that. I called Northern's customer service to ask why they did that, without that bit of information being disclosed up front. A man,from... Read more

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  • Jan 06
  • Equipment
  • Monroe, North Carolina
  • Cast Iron Burner
  • 25
  • REVIEW RATING 4/5

I ordered a cast iron burner from them in August by December I still hadn't received it. They only communicated once in September, by letter, that there was a delay. When I called to check the status I was told by each rep. that they were back-ordered and they would receive some on such and such date to be shipped. Well, when such and such date came nothing shipped. I went through this several... Read more

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