Northern Tool And Equipment Complaints and Reviews

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Northern Tool And Equipment
Main address: 2800 Southcross Drive West 55306 Burnsville Minnesota
1 800 222 5381, , http://www.northerntool.com/shop/tools/contact_contact-index
  • 86+4 mobile complaints
  • $48.8K claimed losses
  • $542 average
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  • 16 hours ago
  • Equipment
  • Maywood, California
  • 2

I just got off the phone with customer service and told her that I ordered a rod kit figuring it would come with the brush. The product is so misleading I told her And no where I saw said it say not included. I did purchase the brush with her and I asked her if there was any discount or free shipping she can help me with she said no. I paid to expedite the shipping because I wanted to clean my... Read more

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This site is terrible. I ordered an item twice now for a customer. It was confirmed. Then they cancelled it two weeks later making me look like an a..hole. Add comment

     

  • Nov 21
  • Building Products
  • Chicago, Illinois
  • Pressure Washer
  • 17

I placed an order for pressure washer on Nov 12. Shipping was promised to me by Nov 20th. I called several times in between to make sure that it was still coming (it is a dock delivery and I had to have dock space available), each time I was told I'd be emailed a tracking number. None came. I called again on the 8th and 9th day. Nobody knows where my order is, and apparently, according to... Read more

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  • Nov 20
  • Equipment
  • Goose Creek, South Carolina
  • Car Lock
  • 36

I sent this review in for a failed I lock I purchased form your store now your trying to tell me how to review it,obviously to save the product from not being purchased by a potential buyer,this is a poor way to handle reviews and business, if a product fails then the consumer should have all views good and bad so they can make a decision on their purchase.This is not how to handle business,this... Read more

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  • Nov 20
  • Products
  • Connecticut, United States
  • Gooseneck Light
  • 36

Purchased Commercial gooseneck lighting for outdoor sign lighting and for my exterior seating area and awning lighting purposes. After 15 days I finally received my order. I ordered all the angle style gooseneck for the signs and the barn style with 16" shade for the awnings and 12" shade for the eating area along the sidewalk. The arms are very flimsy and I am afraid of them falling on someone.... Read more

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  • Nov 17
  • Building Products
  • Madison, Georgia
  • Gate Opener
  • 11

Bought gate opener $400 and drove 2hrs to install only to find it was missing parts and had old parts that someone had used ! Toke it back they didn't have anymore of that model said I would need to wait 3days for new one so I ask for money back 3-5 days before it's back on card ? So I'm punished for there screw up , No SERVICE AFTER SALE !!! ! Could have upgraded me or a coupon to keep customer... Read more

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  • Nov 17
  • Products
  • Los Angeles, California
  • Gooseneck Light
  • 3
  • 3
  • 21
Northern Tool And Equipment - Junk Outdoor Gooseneck Sign Barn Light Commercial Wall Fixtures
1 of 2

Purchased 8 wall mounted vintage looking exterior lights for our new restaurant August 2014. Items received are very low quality and no help / service from the reseller Norther Tool + Equipment company. The items are so bad my contractor would not install them. Northern Tool has not replied to my emails and will not post me review on their site. They finally replied after I contacted the... Read more

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  • Oct 16
  • Shipping
  • Heavy Outside Ewuipment
  • 55

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unloading the merchandise off the truck as per there policy. Truck driver arranges for delivery and tells me at that time it is only CURBSIDE delivery and they will not come up the driveway as prearranged policy with Northern Tools This policy is not on there websiteb nor... Read more

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  • Aug 23
  • Service Centers and Customer Services
  • Johnson City, Tennessee
  • Hobart Mig Welder
  • 1
  • 1
  • 66

i went to northern tool in Johnsoncity TN. and got a Hobart Handler 125 welder and it stop feeding wire and so i called them and told them about it at the store and they said they did not have anymore left and could not give me a refund because i paid for it with CASH Northern tool can suck my *** and kiss my *** from now on i will go to LOWES in Johnsoncity and get what i need just a reminder to... Read more

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  • Aug 13
  • Equipment
  • Fort Myers, Florida
  • Honda Generator
  • 74

Bought honda generator and it wouldn't start new out of the box. Called honda and they said we could clean carbs and pilot jets. So it finally started but surged under load. Took it back in less than 30 days and they said they can't honor warranty due to gas an oil being in generator. How do you test or run a new one without gas and oil? Ludicrous! They claimed it was bad gas and voided the... Read more

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