Anonymous
map-marker Norfolk, Virginia

Return damaged tool box

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xxxxxDent in rear portion of Box. XXXXX. What else is there to say. Would cause leakage or possibly accessibility.
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Resolved
Darien H Ogp

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Resolved: Bad business

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Northern Tool And Equipment - Bad business
Updated by user Dec 28, 2023

Company fixed the issue and I have been provided with apology. I ended up getting the welder, product is amazing. Northern tool on the other hand I’ll never do business with again.

Original review Dec 12, 2023
I purchased a welder on November 15th with the latest pickup date of November 28th, today is December 12th and I still dont have the welder. Ive called and emailed them several times but the only answer I get is its on one of their trucks on the way to the store location. No tracking number as Ive asked every call and email, buyers be aware.
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Cons:
  • Poor customer service
  • Shipping
  • False advertising

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away

Batman B Zsz

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| map-marker Saint Louis, Missouri

I want to help other potential customers avoid the experience I had with Norther Tool

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Northern Tool And Equipment - I want to help other potential customers avoid the experience I had...

I purchased a Powerhouse plate compactor from Northern Tool and they directed me to their sister store, Jacks Small Engine for the wheel kit to make moving the compactor easier. I ordered the wheel kit from Jack's Small Engines, but only part of the wheel kit arrived.

The part that attaches the wheels to the compactor was missing. I called Jack's Small Engine to report the missing piece. The first customer service person acted like he was sending an email to resolve the problem, but nothing happen. The second person thought the piece I was missing had to be purchased separately, but could not tell me the part number.

The third person told me they needed a picture or schematic of the missing part to send it to me and recommended I call Northern Tool to get a picture of the missing part. Northern Tool customer service told me Jacks sells the product, they should have a picture of the missing part and be able to send the missing part. I will continue to pursue the missing part, but I do regret buying the plate compactor from Northern Tool.

There are plenty of plate compactors in this price range that come with the wheels already on the machine. I buy a lot of tools, but I won't even look at Northern Tool anymore.

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User's recommendation: Don't buy anything from Northern Tool or Jacks Small Engines

Joyce H Yjr

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Verified Reviewer
| map-marker Bengaluru, Karnataka

Magnet shot on 2 holders

Northern Tool And Equipment - Magnet shot on 2 holders
Northern Tool And Equipment - Magnet shot on 2 holders - Image 2
Got this pair of holders as a gift, magnet no longer holds at all. Van I get 2 replacements Joyce Hall 2750 Hall Rd Hartford wi 53027
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Loss:
$40
Pros:
  • Great place

Preferred solution: 2 new magnets please

User's recommendation: Work great magnet shot need 2 new ones

Krystal K Woy

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False Advertisement price discrepancies

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Northern Tool And Equipment - False Advertisement price discrepancies
Northern Tool And Equipment - False Advertisement price discrepancies - Image 2
Original review Aug 03, 2022
Tried to purchase Stonegate Tall Andirondeck chair online advertised price shows $59.99 and free shipping. However after you add to cart and checkout price jumps to regular price of $149.99. Called customer service and they refused to honor advertised online price and said they will notify their IT department their price is wrong.
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Pros:
  • Nice products offered
Cons:
  • Price discrepancies online

Preferred solution: Price reduction

User's recommendation: Buyer beware price scam

Zelena Opw

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False advertising

Northern Tool And Equipment - False advertising
Walked in Katy store and placed an special order for a deal that was to good to be true Milwaukee impact 1/2 inch model 2767 2 batteries the charger and the boot the northern tool website says it's number 1 selling item and now they called me and said it's no longer available like they already say how can I find out if anybody else recieve this exact deal or was this just to get people attention. To shop at there store false advertising or something is not write I have lost money over there mistakes several time like this 1 please help us fix this situation this is illegal. Not good business I still haven't received my refund this is bad I'm sending you the receipt of transaction of proof
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Resolved
Tony G Utw

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Resolved: Terrible buying experience

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Updated by user Nov 05, 2021

Company fixed the issue and I have been provided with full refund. I threatened to sue them and send out a ton of bad press.

Original review Nov 05, 2021
I found an in stock air compressor for my business at Northern Tool. Well, the salesman stated it was in stock and I would have in 5 days after payment.

I stopped everything I was doing and went to my bank to send a wire transfer and of course paid the invoice in full. Northern Tool had their money in less than an hour of my receiving the invoice. 5 days later no sign of the compressor. When I called a representative they nonchalantly explained that it doesnt ship until April 2022!!!!!!!

It took 4 days and for me to threaten getting my lawyer on them before they returned my money
Excuses like we only refund via wire transfer for international orders, ( that was funny). And another good one was we only process returns on Thursday
And we need to wait for the manufacturer to cancel before we can return your money. All the reps must have a standard reply card they read from.

None of them have any authority to do anything except repeat the words on the card. Stay away from Northern Tool unless you want to be lied to
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Preferred solution: Full refund

User's recommendation: Stay away

Kent M Kij

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Verified Reviewer
| map-marker Flagstaff, Arizona

Multiple nortrac tractor problems

No response from northern tool.xoxi oxoxoooxoxo oxon o oxoxoxxoxoxoxoxoxoxoxoxoxo oxoxoxoxoxoxo ozoxoxoxoxi
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Michael M Mjo

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Horrible Return Policy

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I've been trying to return this item now for over 3 weeks, and the customer service people have told me 3 times that they need to get "a return authorization number from manufacturer". I'm returning it b/c it is the wrong size (after customer service told me that it would be right size).

This product is useless to me. And then they tell me there's a 15% restocking fee, and you need to pay for return shipping (which btw UPS has at least a $11 minimum). This has been so stressful, as i still have not gotten the authorization number yet -AFTER 3 TIMES ASKING. You compare this experience to Amazon - and it's just laughable.

Feels almost criminal. And, then, this company is hounding me for a review on the "experience".

Really?? Do not buy from this company if you want to risk not being able to return item.

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Loss:
$70
Pros:
  • Accessable
Cons:
  • Horrible and expensive return policy

Preferred solution: Full refund

User's recommendation: Stay away!

Michael M Mjo

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Verified Reviewer
| map-marker New York, New York

Horrible Return Policy

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I've been trying to return this item now for over 3 weeks, and the customer svs people have told me 3 times that they need to get "a return authorization number from manufacturer". I'm returning it b/c it is the wrong size (after customer service told me that it would be right size).

And then they tell me there's a 15% restocking fee, and you need to pay for return shipping (which btw UPS has at least a $11 minumum). This has been so stressful, as i still have not gotten the authorization number yet -AFTER 3 TIMES ASKING. You compare this experience to Amazon - and it's just laughable. Feels almost criminal.

And, then, this company is hounding me for a review on the "experience".

Really?? Do not buy from this company if you want to risk not being able to return item.

My next step is the BBB and further negative reviews if i don't get a FULL refund.

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User's recommendation: Stay away!

Brian S Bsm

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Product item did not have any hardware to assemble it

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I ordered a front porch parcel box for my packages. I waited almost a month and despite the tracking g showing it enroute, that was a LIE!

It never arrived. I called Northern Tools and got a million different excuses about their vendor so I decided to give them the benefit of the doubt and order a different parcel box. That order too was deficient. Not only was it delivered LATE, it came with ZERO hardware to assemble it.

The website did not indicate anything about me having to go to Home Depot or Lowes to spend more $ on hardware so the item could be assembled. Northern Tools customer service persons were ZERO help and were more than OK with telling me to return the item than getting the parts sent to me seeing as their own website DID NOT disclose that it was my responsibility to buy my own parts.

When I explained I was a 100% disabled veteran that too was NOT important to northern Tools-

DO NOT waste your time with this company. Not only do they misrepresent what they sell, it appears they rely on other vendors to supply them.

Veterans, DONT waste the small money you have on these people. They are an insult to veterans that look to them for descent products.

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Loss:
$143
Cons:
  • No hardware included

Preferred solution: Full refund

User's recommendation: Do your business somewhere other than Northern Tools

Anonymous
map-marker Aubrey, Texas

WORST CUSTOMER SERVICE

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Placed an order 5/14/21 as of 6/2/21 only 1 of 4 items was received even though it showed in stock..Customer service doesnt know where order is as they say it left warehouse on 5/24...store mgr doesnt know when order is to arrive and was rude...and they all say they cant do anything to see where the order is...they charged my credit card but havent received my $250 worth of items.BEWAREb NORTHTOOL
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Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT ORDER FROM NORTHERN TOOLS..GO ELSEWHERE

david a Nqh

Northern tool deleted gift card with balance still on it .

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my kids gave me a Northern Tool gift card a few years back and I used it once.I had a balance on it. I went to check the balance today and their website said I would need to call the tel # listed on it.

I did this and the phone rang 3 times and hung up.I tried again with the same result. I went by their store and ask them to check it and nothing showed up on it. I called the customer help line on their website,I spoke with Mitch. He ran the number on the gift card and said it had gotten too old and was deleted.

I ask " do you delete cards with a balance on them" and he said yeah all the time. He told me the card rapper had a expiration date on it. I think I was told this just to get rid of the call. If they are going to do this the card itself should state a expiration date after its activated.

I told him i wasn't satisfied with that explanation could I speak with someone else. Well I stayed on hold about 20 seconds and the phone goes to a dial tone.This is wrong!

and I'm not done yet. Better business Bureau and word of mouth next.

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Pros:
  • Price and range of products
  • Good selection of affordable tools
  • I like the store and people
Cons:
  • Customer service- need to revisit gift card limitations

Preferred solution: stop this practice-it's stealing people money.Stop your customer service from hanging up on people.Put expiation date clearly on your gift card. find out if the money left on these cards ends up in someones pocket or evaporates into thin air.

User's recommendation: don't buy or give gift cards especially with a big yellow N. T. on it

Chris F Snz

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Verified Reviewer

Delayed , delayed and again delayed

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My order is now with the third delivery date as unknown but sometime in maybe march for the order placed in January. No concern to contact the customer for the order being delayed again after the third call to still not receive any satisfaction on my paid order.
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Pros:
  • Quick customer service response
Cons:
  • Customer service and lack of concern

Preferred solution: Deliver product or service ordered

User's recommendation: do not use this company for anything...

Anonymous
map-marker Pensacola, Florida

An Awesome Team! Pensacola, Fla. Store

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On January 23rd, 2021, my wife and I were on a mission to buy a toolbox for my new truck. Thanks to John and the manager that worked that Saturday night, our search started and ended at Northern Tool. Thanks to their knowledge and help, explaining the pros and cons, we bought the right toolbox that fit my needs for work. I didn't leave the store second guessing myself if I had bought the right toolbox. Even the cashier greeted us with a smile. Good people make great employees. An awesome crew that's a valuable asset to Northern Tool!
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User's recommendation: If you need help? Ask!

Sheryl M Wdd

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Verified Reviewer

Bad Customer Service Experience

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I ordered two items on 12/8 that was suppose to ship between 12/15-12/18. On 12/19 I contacted them on why it hadn't shipped. I was then emailed by Northern Tool and their credit department that there was an issue with my pay card. I use this pay card for purchases and have funds on it. I did not know there was an issue with the card and could have corrected it right away. This was a Christmas present and now it's not available. I am not happy with this company, it's customer service and its inability to communicate issues. I would not order from them.
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Preferred solution: Apology

User's recommendation: find another business

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