Northern Tool And EquipmentComplaints and Reviews

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2.0 Based on 55 reviews
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  • Customers like
    • Wide range of quality products 3
    • Variety 2
    • Service provided by michelle was excellent 1
  • Customers don't like
    • Customer service 9
    • Employee lack of concern 7
    • Manager or quality 5
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Bought a cart and got it home only to find out one part was wrong. Called customer service, got every thing but help. Part needed is already back ordered (from other customer problems) and not expected until Nov. Then told to get part ordered by corporate I needed a receipt. I no longer had it so at that point That any customer concern corporate had disappeared. SORRY, NO RECEIPT, NO HELP, NO MORE CUSTOMER SUPPORT. So called store, they... Read more

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Saturday 07/16/16 At the Northern Tool Store in JC TN. I enquired about their return policy, that I had an interest in purchasing a Milwakee Tool, but wasn't sure it would work for my application. I told the salesman that I would have to try it out, but did'nt want to purchase if I could not return it. He told me that was fine I had 30 days to return. After trying a couple of times it did not work out, but when I tried to return it at the store,... Read more

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Dropped my Murray push mower off for repair at the store located at Summer and Whitestation in Memphis Tn. Thing is, i dropped it off the Friday before Memorial Day and it is still not fixed. I keep getting a run around and never get a call back.

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I've received 2 expensive orders from NT that were not adequately packaged. 1 was a heavy power washer,, the box was placed on a wooden pallet but not strapped down but left to bounce all over the place. The cardboard box was split open in several places. Luckily not damage was done. 1 was a 21 gallon towable sprayer. The box was flimsy at best and split open with everything coming out. I will be checking for missing parts today. NT really... Read more

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I have brought 3 different pressure washer and all 3 don't work. One went to the trash and the second one is in the shop for the past month and the third is not even a month old and leak oil and no pressure. Have extended warranty on all 3. Went to the store today and the manager said it has to go the shop to be checked. I am so mad cause all the money that I spend and the only thing you can tell me is it has to go to the shop and what about the... Read more

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I ordered and received their boat trailer kit and I will say it arrived on time and in good condition. The problem was the paperwork (Certificate of origin) was to be sent separately in about two weeks. This did not happen. Its been over three weeks and still no paperwork. Sent an E-mail and waited four business days for a reply,but no response came! Then I called and talked to manager. His explanation was that they had ran out of forms... Read more

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It was easy to order, however that is the only good thing I can say. My shipment never arrived, I called customer service 4 times. I never received any help. Thankfully I ordered using PayPal. I was able to get a refund through them, I still have never heard anything from Northern Tool regarding my order.

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I ordered a generator May 25,2016 and it still hasn't arrived. At first they failed to understand the difference between the billing and the shipping address and now still hasn't arrived. I wasn't even placed on a priority shipping list. Generac or Northern Tool made a mistake and is unwilling to rectify in a timely manner. This wouldn't be as much of an issue if I wasn't waiting for the generator as I am building a home and have contracted... Read more

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I purchased some pressure washer equipment in your N Ft Myers store and the cashier Michelle was extremely pleasant and went out of her way to help me. She's an awesome addition to your store.

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I bought a refurbished husqvarna *** trimmer from Northern Tool in Fargo May 3rd. When I got home I started it and seemed to run fine but at that time of the year I had no use for it. A couple of days ago I started up to use it. After about 10 minutes it started to loose power and bog down so it wouldn't even cut. I called Northern Tool and they told me they was sorry but it was 3 days past the 30 day warranty and i would have to pay to get... Read more

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