Northern Tool And Equipment Complaints and Reviews

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  • Customers like
    • Wide range of quality products1
  • Customers don't like
    • Shipping process3
    • Manager or quality2
    • Customer service1

  • May 18
  • Equipment
  • New York, New York
  • Spool Valve
  • 10

Good thing I ordered thru paypal…..They recommend a certain spool valve….Was not the right one so I tried to cancel it 3 hours later….All they would say is refuse delivery….4 days later it shipped…I refused delivery, they refused to reimburse….I contacted pay pal and they credited my account although Northern would not….There customer service is rude and do not know there products…I hope most do... Read more

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  • May 07
  • Products
  • Longview, Texas
  • Drolet Wood Stove
  • 31

I purchased a wood stove from this company with free shipping and 4 months later recieved a collection notice that I had not payed the shipping company. Weeks on the phone and I still have not had the problem cleared up, STAY AWAY FROM THIS COMPANY!!!!! They also sold me the product and then kept telling me it was on backorder, months later it still hadnt shipped, so I canceled the order and... Read more

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Horrible place with even worse return policies. No matter if your product was defective or not you must pay a 15% restocking fee. I've bought numerous tools and hitches from northern tool and are all of inferior quality and not so competitive prices Add comment

Your husband sounds like a real ***. The law doesn't mandate Military discounts. It's not an entitlement. It's people like you and him that give the rest of us veterans a bad image. Take your business and your bad attitude elsewhere. Northern Tools is a great company. Add comment

I just visited a Northern Tool in Buford, Ga and was very shocked to discover that as of yesterday that they stopped the veteran discount. The store associates seemed upset by it also. Northern Tool has just lost "this veteran's" business!!!! Add comment

  • Feb 24
  • Equipment
  • Hunt, Texas
  • Gator Seat
  • 44

A & I Gator Seat — Yellow, Model# VG11696 I have bought these seats and had to have them replaced because they came apart. Now one of the replaced seat is separating and only 8 month old. The guarantee is only for the first set bought and this one is not guaranteed any longer per customer service. First set only lasted 6 mo., so I suggest you really do your research before buying from NT. I... Read more

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Tryed all day to order a green house.they told me I had to pay shipshipping (175) then no not ig to store I finally goy the paper to fax with my info they never email like they sead wateting on my recipe 5 days later I think it's coming? Would like to know Add comment

  • Feb 15
  • Equipment
  • Conroe, Texas
  • Dewalt Compressor
  • 2
  • 2
  • 84

They put a sale item in their flyer. Got the flyer Saturday and went first thing Sunday Morning and they were "out". The item was a Dewalt refurbished compressor for $199.00 Great price and Dewalt makes a good product so I don't mind the refurbished part. When I made the comment that they never had it, was told by a very nice clerk that they did indeed have one. ONE!. Their "draw customers into... Read more

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What a piece of *** store, bought a $12,000 pressure washer under warranty and go to fix a part and they "bandage" the part. Needless to say the part breaks during a big job on weekend, oh yea and parts and services are closed on weekends. What a joke. Add comment

  • Feb 07
  • Equipment
  • Murphysboro, Illinois
  • Air Compressor
  • 62

I bought a 60 gallon Puma single stage air compressor simply because it was advertised at 12CFM@ 90 PSI. which is a bit beyond the usual minium of 11.5 CFM@90PSI for common/low end sand blasting tools. Upon stumbling across the actual Puma website, I found the actual specs from the company. It was listed at 11.2CFM@90 psi which falls BELOW the common minimum of 11.5 and definitely not 12CFM. So,... Read more

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