Northern Tool And Equipment - Rip off Service Department
I took a working but leaking pressure washer to have 4 small rubber gaskets replaced IN the manifold. Northern Tool Company, Johnson City, TN.
Job ticket read, replace 4 gaskets in manifold! After two weeks I was told it needed a manifold. I bought that idea. After one month I was told it needed a pump, @ $238.
No way, I'll pick it up. When I arrived for pickup I was told the pressure washer was totally unusable. NO pressure. Bill was $98.
What happened? The customer service was astounding . . .
I asked for the manager and explained the problem. It worked when I brought it in, job ticket was for 4 gaskets. Managers' reply (smiling) . .
. how did he know it worked when I brought it in.
So the customer is not only taken for a rip off ride, the customer is also a liar. Never buy or get service from this devious group!
Reason of review: Bad quality.
Location: Appomattox, Virginia
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