Northern Tool And EquipmentComplaints and Reviews

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2.0 Based on 64 reviews
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The worst company i ever delt with. Tried to purchase a 7500 dollar hot water pressure was with trailer took 3 weeks of arguing and miscommunication just to place an order. They deal with wells fargo, which is a big no no do to the fact they are under investigation by the FBI for fraud. Until i spoke to the ceo himself and had the issue resolved and got the order in right

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I'm beyond unhappy with the lack of service and communication and still have not resolved it. The worst online experience ever I simply want it done pay me back! !!!

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I purchased a shed dimensions were 8×12×8 I built a $300 base the measurements were off by 6 inches unmarked parts couldn't do inventory pieces machined horrible. The return process has consumed 20 hours of aggravation their lack of help has me irate. Why won't you people do your job instead of jerking me around shelterlogic has their lousy product back. No tracking # was given on return *** now that's the new excuse. 0 rating on company and... Read more

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I owned a Honda powered power washer for 10 years till it just wore out. I own a Power horse powered power washer for under two years and they say it needs a new uncovered by warranty carburetor due my fault of not maintaining it well enough to have the warranty apply. The Power horse motor has received the same care as the Honda engine. Blaming the customer to substantiate a claim the warranty doesn't apply may be smart for this quarters... Read more

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Do Not Buy This Junk. Klutch wants you to buy new tool every year instead of rebuilding. This is too much money to throw away!!!! Why would Northern Tool and Equipment even carry this brand or any other that cannot be serviced?!?! They have both just lost a customer!! If Klutch was selling Bic lighters I could see not having replacements parts but this tool is not $3 it is $329 to replace. And another thing Northern Tool and Equipment did to... Read more

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Bought a $400.00 *** wackier that come with key missing part. Sent all info and was told they would send it … waited 2 weeks and called again and was told they needed more information… we had a bing pong of emails which went NO WERE… We were done..Told them we wanted to return it. They wouldn’t send packaging or free return. It would have cost us a small fortune with packaging material and shipping. We took it to a local place and was... Read more

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Your review was rejected because it did not meet the following requirements: Issues that our customer service department can help you with (please use our contact page). An issue related to the shipping of the product. My Review: I cannot say whether this product is any good because after ordering online and waiting for two weeks, I contacted customer service and was told "The brakes are on backorder with no expected date". I do not... Read more

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I submitted a Northern Tool product review and it was rejected because it was not a positive review (only one star). Their reviews are fake!! I ordered an expensive RDS aluminum fuel tank. It arrived damaged. I contacted Northern Tool and they put me off for days. I then contacted the mfgr: RDS. Ray at RDS was unhelpful and rude. After I sent him the requested images of the damage he never got back to me. Six days later I called RDS and Ray... Read more

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I bought a surface cleaner it cost over a $100.00 I used it one time and it created more work than I had. I took the receipt and was going to return it and purchase more items. The store refused to return it because it had moving parts? Had I knew I could not return it after one time use I would never have bought it.

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Went to the Northerntoo.com/storefeedback site to complete the survey. Someone did not provide a link to get to the questions. There was a spot to sign up for email notices of sales. Showed a receipt of the parts that one would include when completing a survey. But no link to get to any survey, unless it was in invisible ink. Do a better job of providing links if you want feedback, other wise don't waste my time looking for a black cat eating... Read more

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