Northern Tool And EquipmentComplaints and Reviews

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2.1 Based on 72 reviews
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  • Customers like
    • Wide range of quality products 3
    • Variety 3
    • Service provided by michelle was excellent 1
  • Customers don't like
    • Customer service 11
    • Employee lack of concern 8
    • Manager or quality 5
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I ordered some tools online. I was charged twice for the order. When I contacted northern tool I was told this is their standard business practice and would be refunded one of the charges. 5 days later, no refund has been given. My bank manager even personally called them and still nothing. Meanwhile it has overdrawn my account causing hundreds of dollars in fees. I will never buy anything from this company again & wouldn't recommend anyone... Read more

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I ordered a large cabinet was promised it would be there in 9-14 days it showed up day 20 missing parts its now day 33 and many hours of my time wasted I still don't have everything and no one there seems to give a ***

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Tried to purchase some boots and was told there was an issue with verifying my billing address which i have never had a problem with any otger time i used it hundreds of times. Better yet Northern Tool pkaced a hold on the amount of purchase which was 152 dollars which one week later and still hasnt been refunded to my acct. I will never use Northern Tool again.

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Horrible return policy. Have a new generator that I barely used while traveling. There were no stores where I was. Upon return, they tried to charge me close to $100 just to consider taking the item back. We've spent 10's of thousands there. Won't be returning.

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Nothing bad has happened in my experiences with Northern Tool...What people need to realize, is Northern doesn't claim to sell the best products money can buy...Do they sell affordable products that can be used from just here and there use, all the way to commercial use...The answer is yes! But keep in mind, like the old saying goes, you get what you pay for! Read up on the product that you are buying! If your looking to start your own pressure... Read more

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I made a large purchase in 2013 and received a $25.00 Gift card. I have not been back as it is not really a place I need to frequent. I was in need of something they carry set up to purchase online and my gift card was no good. I called I was on the phone for 20 minutes transferred 3x to be told it was a free card ( as if they did me a favor) when I made a large purchase that I could have made elsewhere. There was no expiration on the card, they... Read more

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I ordered this thermostat for my greenhouse heater. I am so impressed! It is basically a box with a dial and a six foot plug. I just plugged in the heater to the thermostat and it turns on the heater whenever the temperature drops below my selected degree. It works great. I do not have to make multiple trips to the greenhouse to cut on and off the heater. I do wish they offered free shipping! I had a few questions before I ordered it and... Read more

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I ordered a propane tank on 10/16/16 but never received an order status update as promised.The initial order promised an update and delivery status with a tracking number. None was received as of 10/28. I checked my account and found that it was shipped 10/26. It was shipped from the factory. I finally had to call customer service to find out the status. After waiting 10 minutes the first time, I hung up and called the following day. It took two... Read more

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A very deceptive company. They advertise free shipping and then add fees at or after checkout...beware!

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The worst company i ever delt with. Tried to purchase a 7500 dollar hot water pressure was with trailer took 3 weeks of arguing and miscommunication just to place an order. They deal with wells fargo, which is a big no no do to the fact they are under investigation by the FBI for fraud. Until i spoke to the ceo himself and had the issue resolved and got the order in right Read more

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