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I had I a problem with a defective pump purchased from them. I took it in for repair and repair wasn't done properly - even after they kept it for close to a month. So it had to be returned for a second repair. This time they kept it for over two weeks. Ended up the...
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#1239905
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Northern Tool And Equipment - Tráiler jack warranty

Jack broke . Went to get it replaced . It had a year warranty. Tried to find receipt in account fill . There records only went back 8 months . That sorry. They said most stuff only has 6 month warranty.
#1232605
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Your first order is going to be garbage. and if you get talked into their free shipping plan for a year.....your paying for *** customer service. Also their credit part of the business likes to take additional credit card numbers and not process them.....so watch your...
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2.7
#1230725
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Northern Tool And Equipment - Lie-Lie

Order on line should ship in 2days now 8 days later still no product called everyday and get a different excuse stay away from Northern Tool !!!!!
1.0
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#1227698
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I went to buy a drywall lift that was on sale and they were out of stock. They said they could order one and it would take 10 business days. I called every day to see if it was in. I was told it would be in for sure on Monday 3/26. Way more that 10 business days. Guess...
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1.7
I didn't like
  • Customer service - misrepresentation
#1219697
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I purchased a pressure washer in 2016 with an extended warrany that took over after their 2 yr warranty was up. As of 2018 its has been in their shop 3 times. I was told that the "seal" that held the oil in the pump was a ware item and went out of warranty at 90 days,...
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1.9
I didn't like
  • I did not like
#1210411
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I purchased a trailer 10 years ago , Its been sitting in my backyard unused, i have to use it now and need to tag it, i fwent to a tag place and apparently i need to have a receipt of purchase, which i don't have any more, I contacted northern tools and they can't find...
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1.0
#1196410
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Northern Tool And Equipment - Price match is a joke

I also called about the 110% price match policy. The rebate program is a terrible idea. A low price would get me to buy. A rebate does nothing for me.
2.1
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1184411
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I placed an order for Quincy QT54, Jet 712D, and Maxline 3/4 master kit. When I followed up on my order several days later, I was informed my billing address did not match. Northern had me contact my USAA bank, and USAA said Northern never attempted to run my card. I...
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1.0
I liked
  • Products
I didn't like
  • Customer service
#1166317
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Northern Tool And Equipment - Customer Service and on line buying is the worst
I ordered an electric saw on line....they didn't even bother to put it into an outer box for shipping, They just taped up the cheap made in China box and sent it ups...the box was destroyed (but the saw was ok) and the blades were missing (it's supposed to come with an...
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#1160707
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