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I went to buy a drywall lift that was on sale and they were out of stock. They said they could order one and it would take 10 business days. I called every day to see if it was in. I was told it would be in for sure on Monday 3/26. Way more that 10 business days. Guess...
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1.7
I didn't like
  • Customer service - misrepresentation
#1219697
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I purchased a pressure washer in 2016 with an extended warrany that took over after their 2 yr warranty was up. As of 2018 its has been in their shop 3 times. I was told that the "seal" that held the oil in the pump was a ware item and went out of warranty at 90 days,...
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1.9
I didn't like
  • I did not like
#1210411
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I purchased a trailer 10 years ago , Its been sitting in my backyard unused, i have to use it now and need to tag it, i fwent to a tag place and apparently i need to have a receipt of purchase, which i don't have any more, I contacted northern tools and they can't find...
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1.0
#1196410
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Northern Tool And Equipment - Price match is a joke

I also called about the 110% price match policy. The rebate program is a terrible idea. A low price would get me to buy. A rebate does nothing for me.
2.1
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Diversity of Products or Services
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#1184411
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I placed an order for Quincy QT54, Jet 712D, and Maxline 3/4 master kit. When I followed up on my order several days later, I was informed my billing address did not match. Northern had me contact my USAA bank, and USAA said Northern never attempted to run my card. I...
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1.0
I liked
  • Products
I didn't like
  • Customer service
#1166317
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Northern Tool And Equipment - Customer Service and on line buying is the worst
I ordered an electric saw on line....they didn't even bother to put it into an outer box for shipping, They just taped up the cheap made in China box and sent it ups...the box was destroyed (but the saw was ok) and the blades were missing (it's supposed to come with an...
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#1160707
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Northern Tool And Equipment - Terribly slow shipping

Ordered 4 items on Nov 29 and had them shipped to store to save $14 on shipping. I think a $100 order would qualify for free shipping at most retailers. Not here. Today is Dec. 16 and I haven't heard a word about my order. I just logged in to check and they have received a partial order. Glad I wasnt in a hurry to get any of this.
2.8
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#1149582
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Northern Tool And Equipment - Shipping date lies

Lied to me about the shipping date 3 times. The hoist I ordered did ship from the builder but no excuse. Northern would put it off on the builder but wouldn’t give me the contact. Also the hoist showed up with damage that I repaired.
#1147923
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Northern Tool And Equipment - No help warranty useless

Bought extended warranty with business credit card. Instead of a 2 year extended warranty they will only honor 90 days which of course has passed long ago. Even though all paper work shows a date much longer. ???
2.3
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Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
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#1140669
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Power Horse pressure washer pump crap. Nothing but issues after 6 months pump is shot. Junk. I'd say you get what you pay for, but it's all the same garbage made today with everything you buy. Blah, blah, blah, blah, blah, blah blah blah blah blah blah blah blah blah...
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#1126673
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