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From reading other reviews, shipping seems to be a big issue here. I've shopped at NT for years. I shopped for a planer/jointer combo unit and found a good deal here, with Free Shipping. Item arrived in a box truck in a timely manner. Driver asked if I wanted him to...
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3.5
I liked
  • Quick customer service response
I didn't like
  • Not taking responsibility for freight carrier
#1066919
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I purchased a *** trimmer for my elderly parent. The trimmer worked fine. However, after usage we discovered the battery is extremely difficult to remove. I asked the salesperson if I could return the product and told the person it had been used. I drove 30 miles (60...
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1.0
#1062501
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hi my name is john gallup im a little upset about the purchase of a bannon utility trailor. the process of buying with your sales rep was as good as it gets.i felt like is was the old fashion way of doing bussiness.every thing was in place phone#s emails the...
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2.4
I liked
  • Sales reps
I didn't like
  • After sale treatment
#1057137
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Generac Power Systems Lp 5500 Generator Review

Northern Tool And Equipment
#993888
2.7
Details
I bought a generator that turned out to be a lemon. A Generac Lp 5500. They have since discontinued making it. I bought the extended warranty, and they have promised action for months, but nothing comes through. I have a broken generator that can't be tepaired, and a list of promised that came from many hours on the phone. They sold me the warranty and will not honor it after months of promises.
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Customer service
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money

Northern Tool And Equipment Customer Care Review

Northern Tool And Equipment
#978306
5.0
Details
I went to Northern Tools in Garland today. I had wonderful customer service from Charles. He was very helpful finding the accessories I needed to go with a motorcycle trailer that he also helped me locate.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Northern Tool And Equipment Customer Care Review

Northern Tool And Equipment
#976633
Customer stinks-had a salesman talking to me then walked off and said he'd be right back, 3 calls later he never showed. Then I finally had a female help me get a huge box of sockets that weighed a ton. Checked out and requested help to the car. Sure he said then when I was done checking out he disappeared. Had to call him again and acted like it was a pain for him to help.
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Short Review on December 06, 2016

Northern Tool And Equipment
#967742
I ordered a large cabinet was promised it would be there in 9-14 days it showed up day 20 missing parts its now day 33 and many hours of my time wasted I still don't have everything and no one there seems to give a ***
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I purchased an NPower 300 watt pure sine inverter less than a year ago and since then I've used it a total of 3 times. On my last attempt to use it I noticed that it was not working despite the green light being on. Then I noticed that the fan was not running and a...
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2.3
I liked
  • Price and range of products
  • Good prices
  • Great range of products
I didn't like
  • Poor quality products
  • Poor customer service
#1055258
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I bought a NorTrac 2 spool hydraulic valve for a spare about a year and a half ago. Two days ago I needed to use it so I took it out of the box and installed it, but right away I knew there was something wrong with the valve. It only will move hydraulic fluid in one...
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#1031033
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Purchased a 7250.00 north star pressure washer in Dec. 2016. Cat pump started leaking in less than 60 days of purchase. Had over 40 hours of use. Took back to Northern Tools. They said they would not honor warranty. Wanted to use my extended warranty. That is crazy....
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1.0
#1021066
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I cant review this product as I have never received it. This review is for Northern. THis item was ordered for me as a Christmas present early in December 2016. The item never arrived and my wife was told it was back ordered but no timetable as to when it would arrive....
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#1000898
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I've submitted several product customer reviews and they have not published any of them. I recently had a product failure and they wouldn't honor the warranty (see Full Warranty is really a Limited Warranty). I never write product reviews, but I didn't want other...
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2.4
I liked
  • Wide variety of products
I didn't like
  • False advertising
  • Refuse to post my customer review
  • Customer service
#987147
Reply to reviews
Purchased a top of the line (not a cheaper China product) CAT pressure washer pump with a full 12month parts / 12 months labor warranty for consumer or commercial use. I only had it 7 months with less an 100hrs on the pump rated for 1,500hrs. The seals started leaking...
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3.0
I liked
  • Wide variety of products
I didn't like
  • Very deceptive and misleading warranty
  • Poor customer service
#987116
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Northern tool calls themselves a family company. If this is a family company I Call it dysfunctional. They bought out a company and fired almost every single upper management person and those that have been there for a many many years. I am talking 15. 18yrs and up. I...
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1.0
#981993
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