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Contact Northern Tool And Equipment Customer Service

Northern Tool And Equipment Phone Numbers and Emails

Toll-Free Number:

  • (800) 222-5381
Call customer service
Send Message

Customer Service:

  • (800) 526-0925
    Northern Service in Spanish
  • (952) 895-6809
    Real Estate and Future Store Locations
  • (800) 657-0516
    Replacement Parts

Headquarters:

  • (952) 894-9510

Sales/ Reservations:

  • (800) 221-1589
    International
  • (800) 221-0516
    Product Information

Northern Tool And Equipment Emails:

Customer Service
Real Estate and Future Store Locations
Jobs/ Career
spanishcs@northerntool.com
International (Spanish)
intlenglishcs@northerntool.com
International Customer Care (English
ventas@northerntool.com
Northern Service in Spanish
customercare@northerntool.com
intlenglishsales@northerntool.com
International (English)
spanishsales@northerntool.com
International (Spanish)
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How to Contact Northern Tool And Equipment Customer Service?

Most Popular Number:

(800) 222-5381
Total calls: 63 Issues resolved: 2 Last call: Apr 11, 2025
author avatar
PissedConsumer Reporter

The Northern Tool and Equipment phone number is (800) 222-5381. This toll-free number is designed to provide immediate assistance to clients with any inquiries or issues they may have. Whether you're looking for help with a product, need information on store hours, or have a question about a recent purchase, the customer service team is ready to assist you. It's important to note that response times may vary depending on the volume of calls and the complexity of the issue, but the Northern Tool customer service team is committed to providing high-quality service to ensure customer satisfaction.

For those who prefer to communicate via email, the Northern Tool And Equipment email address is customercare@northerntool.com. This email address is monitored by the Northern Tool customer service team and is a convenient way to get in touch with them for any questions, concerns, or feedback you may have. When sending an email, it's helpful to include as much detail as possible about your inquiry to ensure a prompt and accurate response. Keep in mind that response times for email inquiries can be longer than phone calls, so for more urgent matters, it might be quicker to call the Northern Tool and Equipment phone number.

To contact Northern Tool And Equipment via their website, navigate to the Northern Tools website and look for the "Contact Us" section. This section typically offers various options for reaching out, including a contact form, live chat, and information on how to visit a store or the corporate office. Filling out the contact form with your inquiry or issue allows the Northern Tool customer service team to provide you with the assistance you need. It's a straightforward way to get in touch with customer service without the need for a phone call, making it a convenient option for those who prefer or are unable to call.

The Northern Tool and Equipment headquarters is located at 2800 Southcross Drive West, Burnsville, Minnesota 55306, United States. This address serves as the central hub for the company's operations, including executive offices, corporate functions, and the main point of contact for any corporate-level inquiries. If you need to send correspondence or visit the Northern Tool and Equipment address for official business, this is the location to use. It's also the place where you can find information about the company's leadership team and corporate initiatives.

Northern Tool and Equipment headquarters operate from Monday through Friday from 6:00 AM to 8:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 8:00 AM to 3:00 PM. These hours are subject to change during holidays or special events, so it's always a good idea to check the Northern Tool website or contact your local store directly for the most current information. The Northern Tool hours of operation are designed to accommodate a wide range of clients, from those who need to purchase tools for a weekend project to those who work during the week and shop in the evenings.

Northern Tool And Equipment Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Northern Tool And Equipment Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    79% phone 21% email
  • The best phone number to call Northern Tool And Equipment is 8002225381. 85% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Northern Tool And Equipment may ask you for the following information to identify you as a customer: order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Northern Tool And Equipment Website:

Northern Tool And Equipment Help Center:

Corporate Office Address:

Northern Tool + Equipment
2800 Southcross Drive West
Burnsville, Minnesota 55306
United States

Other Info (opening hours):

Customer Service Hours (CT):

Monday - Friday: 6:00AM-8:00PM

Saturday: 7:00AM-5:00PM

Sunday: 8:00AM-3:00PM


Additional Fax:

Sales/Reservations: +1(952) 882-6927

Sales/Reservations (International): +1(952) 895-6889

More contact details

Fax:

+1(952) 894-1020

Northern Tool And Equipment Rating Based on 152 Reviews

Rating details

2.2
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Price Affordability

Rating stats

Rating trend

Summary of Northern Tool And Equipment Customer Service Calls

74 TOTAL
CALLS
02:36 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Northern Tool And Equipment?

Product/ Service Question:

  • “Store expirience”
  • “Complaints”
  • “I was told I must pay a 60$ fee for them to look at a broken warranty covered Stijl electric leaf blower. I was told the only way they would look at it is o gave them 60$ I did warranty covered the broken part they returned the blower but would not r”

Shipping and Delivery Question:

  • “Did not receive sale price on an item i brought.”
  • “Missing items in my shipment”
  • “Need a size on cross braces for 5x5 mason scaffolding”

Staff Question:

  • “I am dissatisfied with my service”
  • “To speak with a sales manager”
  • “My equipment in north miami, fl parts and service department”

Return/ Replace Question:

  • “A change in price after I ordered”
  • “Replacement tank”
  • “Return damagrd tool box”

Request for Information Question:

  • “Question about cancelled order”
  • “Receipt question”
  • “Pertaining to another company selling 37 ton log splitter with your name on it for less than 100 dollars.trying to find out if this is a legitimate company or not”

Payments and Charges Question:

  • “Need receipt info on purchases for tax reasons”
  • “The company haven't send me coupon sales booklet for months now. I want to know the reasons why they stop denying me the sale booklet in the mail?”
  • “Make a payment”

Cards Question:

  • “To pay on my credit card”

Other Question:

  • “Check order 23083071”
  • “No equipment manual”
  • “Missing my generator”

Compare Northern Tool And Equipment Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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