I took my lawnmower to this company for a repair that was supposed to take a week, it took 2 weeks and not until AFTER I called corporate office was I told the lawnmower could not be fixed.. OHHHH but they could sell me one...
the Manager of the store is VERY UNPROFESSIONAL and will make you feel like its YOUR fault he has to do his job. The employees are nice but the manager is garbage. PLEASE DO NOT USE THIS COMPANY!!! I had to call the corporate office , they gave me the number to the district manager who was very helpful.
AFter he called the local store manager was I able to get more infomation regardig my lawn mower.
I was told the parts were being ordered when they were not, I was told the parts was being purchased by an employee that had to travel 3 hours away to buy the part. all kinds of lies.
Product or Service Mentioned: Northern Tool And Equipment Manager.
Reason of review: Poor customer service.