Ordered a Booster pump from Northern Tool, which has to be shipped direct from manufacturer Pentair Flow Technologies on 5/14/13. Pump would not fit our application.
Got return authorization from Northern Tool, and shipped back to manufacturer and Pentair signed for it on 5/28. Started calling Northern Tool on 6/12/13 regarding the refund (minus restocking fee) to my credit card. A total of six weeks and 7 phone calls later, I finally received my credit. Every customer service person said the same thing, "waiting for authorization from the manufacturer", "authorization has been received, wait two days for credit", "wait another two days", "I will call you tomorrow with an update"(never received call back),"authorization for credit is being processed." It is all B.S.!
They read from cue cards and do not listen to their customers. I was repeatedly "talked over" and interrupted when speaking with the customer service representative.
Learned my lesson. Will never do business with Norhern Tool again.
Review about: Northern Tool And Equipment Customer Care.