Product: Northern Tool And Equipment Customer Care Clear all filters (23 of 23 reviews match)
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I PURCHASED A FUEL FILTER ON SEPTEMBER 17, 2017 AT NORTHERN TOOL IN JACKSON, MS.I WAS ASKED FOR PHONE NUMBER TO FOR SOME REASON. MY CREDIT CARD WAS FRAUDULENTLY USED 4 TIMES THE NEXT DAY ON SEPTEMBER 18, 2017 FOR OVER $900 OF ITEMS AT DIFFERENT VENDORS THROUGH THE...
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Northern Tool And Equipment Customer Care
I liked
  • None
I didn't like
  • None
#1102385
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I purchased an NPower 300 watt pure sine inverter less than a year ago and since then I've used it a total of 3 times.On my last attempt to use it I noticed that it was not working despite the green light being on. Then I noticed that the fan was not running and a very...
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2.3
Product
Northern Tool And Equipment Customer Care
I liked
  • Price and range of products
  • Good prices
  • Great range of products
I didn't like
  • Poor quality products
  • Poor customer service
#1055258
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Bought a $400.00 *** wackier that come with key missing part.Sent all info and was told they would send it … waited 2 weeks and called again and was told they needed more information… we had a bing pong of emails which went NO WERE… We were done..Told them we wanted...
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3.6
Northern Tool And Equipment Northford, Connecticut
Product
Northern Tool And Equipment Customer Care
I liked
  • Competitive pricing
I didn't like
  • Made no reasonable effort to resolve our problem
#918596
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Northern Tool And Equipment Customer Care Review

#978306
5.0
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I went to Northern Tools in Garland today. I had wonderful customer service from Charles. He was very helpful finding the accessories I needed to go with a motorcycle trailer that he also helped me locate.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
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Northern Tool And Equipment Customer Care Review

#976633
Customer stinks-had a salesman talking to me then walked off and said he'd be right back, 3 calls later he never showed. Then I finally had a female help me get a huge box of sockets that weighed a ton. Checked out and requested help to the car. Sure he said then when I was done checking out he disappeared. Had to call him again and acted like it was a pain for him to help.
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Northern Tool And Equipment Customer Care Review

#922548
2.0
Details
I'm beyond unhappy with the lack of service and communication and still have not resolved it. The worst online experience ever I simply want it done pay me back! !!!
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Price Affordability
Your review was rejected because it did not meet the following requirements: Issues that our customer service department can help you with (please use our contact page). An issue related to the shipping of the product. My Review: I cannot say whether this product...
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3.7
Product
Northern Tool And Equipment Customer Care
#915660
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I have been buying from Northern Tool for years, not any more.Their customer service is terrible and they do not back the cheap China *** they sell. I have been buying generator transfer switches from them, over the years at least 12. I installed them for my customers....
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1.0
Northern Tool And Equipment Armada, Michigan
Product
Northern Tool And Equipment Customer Care
#906043
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Northern Tool And Equipment - Poor Customer Service - Don't Care
I recently ordered an electric lift and paid for it with PayPal.I received an e-mail receipt from PayPal but never got anything from Northern Tool and did not think much of it until it the day it was supposed to be delivered. Yes, I was given a delivery date when I...
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2.6
Product
Northern Tool And Equipment Customer Care
I didn't like
  • Customer service
#890383
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Bought a cart and got it home only to find out one part was wrong. Called customer service, got every thing but help. Part needed is already back ordered (from other customer problems) and not expected until Nov. Then told to get part ordered by corporate I needed...
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2.7
Product
Northern Tool And Equipment Customer Care
I liked
  • Local store service
I didn't like
  • Corporate lack of support
#888385
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Saturday 07/16/16 At the Northern Tool Store in JC TN.I enquired about their return policy, that I had an interest in purchasing a Milwakee Tool, but wasn't sure it would work for my application. I told the salesman that I would have to try it out, but did'nt want to...
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3.2
Product
Northern Tool And Equipment Customer Care
I liked
  • Wide range of quality products
  • Variety
I didn't like
  • Customer service
  • Employee lack of concern
  • Salesman lied about return policy
#886917
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Pulled 3 - 8 foot X 16 inch soft maples, on the 4th - on the top of the skid plate, the part of the arm the welds broke, or should I say weld because apparently the other weld did not take.That whole section should be ONE Piece. That is, the bolted on piece and the...
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2.1
Product
Northern Tool And Equipment Customer Care
#841934
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Showed up 5 minutes before closing and they wouldn't let me in to go buy a blade for a chainsaw that I bought from you guys I think that's kind of pissy close five minutes early for the time that sits on the door the sign above still says open when I walked up there...
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1.0
Northern Tool And Equipment Plainview, Texas
Product
Northern Tool And Equipment Customer Care
#839656
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