Product: Northern Tool And Equipment Customer Care Clear all filters (0 of 26 reviews match)
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Your first order is going to be garbage. and if you get talked into their free shipping plan for a year.....your paying for *** customer service. Also their credit part of the business likes to take additional credit card numbers and not process them.....so watch your...
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2.7
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Northern Tool And Equipment Customer Care
#1230725
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I purchased a trailer 10 years ago , Its been sitting in my backyard unused, i have to use it now and need to tag it, i fwent to a tag place and apparently i need to have a receipt of purchase, which i don't have any more, I contacted northern tools and they can't find...
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1.0
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Northern Tool And Equipment Customer Care
#1196410
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I placed an order for Quincy QT54, Jet 712D, and Maxline 3/4 master kit.When I followed up on my order several days later, I was informed my billing address did not match. Northern had me contact my USAA bank, and USAA said Northern never attempted to run my card. I...
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1.0
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Northern Tool And Equipment Customer Care
I liked
  • Products
I didn't like
  • Customer service
#1166317
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I PURCHASED A FUEL FILTER ON SEPTEMBER 17, 2017 AT NORTHERN TOOL IN JACKSON, MS.I WAS ASKED FOR PHONE NUMBER TO FOR SOME REASON. MY CREDIT CARD WAS FRAUDULENTLY USED 4 TIMES THE NEXT DAY ON SEPTEMBER 18, 2017 FOR OVER $900 OF ITEMS AT DIFFERENT VENDORS THROUGH THE...
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Northern Tool And Equipment Customer Care
#1102385
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I purchased an NPower 300 watt pure sine inverter less than a year ago and since then I've used it a total of 3 times.On my last attempt to use it I noticed that it was not working despite the green light being on. Then I noticed that the fan was not running and a very...
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2.3
Product
Northern Tool And Equipment Customer Care
I liked
  • Great range of products
  • Good prices
  • Price and range of products
I didn't like
  • Poor customer service
  • Poor quality products
#1055258
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Northern Tool And Equipment Customer Care Review

I went to Northern Tools in Garland today. I had wonderful customer service from Charles. He was very helpful finding the accessories I needed to go with a motorcycle trailer that he also helped me locate.
5.0
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Northern Tool And Equipment Customer Care
#978306
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Northern Tool And Equipment Customer Care Review

Customer stinks-had a salesman talking to me then walked off and said he'd be right back, 3 calls later he never showed. Then I finally had a female help me get a huge box of sockets that weighed a ton. Checked out and requested help to the car. Sure he said then when I was done checking out he disappeared. Had to call him again and acted like it was a pain for him to help.
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Northern Tool And Equipment Customer Care
#976633
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Northern Tool And Equipment Customer Care Review

I'm beyond unhappy with the lack of service and communication and still have not resolved it. The worst online experience ever I simply want it done pay me back! !!!
2.0
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Price Affordability
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Northern Tool And Equipment Customer Care
#922548
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Bought a $400.00 *** wackier that come with key missing part.Sent all info and was told they would send it … waited 2 weeks and called again and was told they needed more information… we had a bing pong of emails which went NO WERE… We were done..Told them we wanted...
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3.6
Northford, Connecticut
Product
Northern Tool And Equipment Customer Care
I liked
  • Competitive pricing
I didn't like
  • Made no reasonable effort to resolve our problem
#918596
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Your review was rejected because it did not meet the following requirements: Issues that our customer service department can help you with (please use our contact page). An issue related to the shipping of the product. My Review: I cannot say whether this product...
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3.7
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Northern Tool And Equipment Customer Care
#915660
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