Maywood, California
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability

I just got off the phone with customer service and told her that I ordered a rod kit figuring it would come with the brush. The product is so misleading I told her And no where I saw said it say not included.

I did purchase the brush with her and I asked her if there was any discount or free shipping she can help me with she said no.

I paid to expedite the shipping because I wanted to clean my fire place before Thanksgiving now I got a rude lady who has the customer service and can't satisfy her customers. This was the first and last time I order from northern tools.

Review about: Northern Tool And Equipment Shipping Service.

Reason of review: Not as described.

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