Purchased an truck mounted air compressor from Northern Tool, when unit arrrive put it together and started it up only to have not work. I called the manufacturer and they asked a few question and determined that the unit needed to be repaired/replaced.
I was instructed to contact Northern Tool customer service. When I spoke with the customer service person I was told this would take 2
4-48 hrs to resolve. I then explained to csr that I had already spoke to the mfgr and I would provide them with a # and a contact. I was still 24-48hrs I asked for a supervisor and was given the same answer, after speaking to at least 3 supervisors I then called the mfgr again and they provided me with expedited service.
This is at least the third time I have had issues with Northern Tool. they happy to take your money but when it comes to servicing what they sell they are awlful to work with.