I live in Canada. Northern Tool & Equipment sold me a Generac Generator with a 200AMP Service Rated Nexus Smart Switch that is outlawed in Canada. (the switch) Ask to return generator (refused entry into Canada) in its original packaging and was denied.
Their website clearly states "we ship to Canada".
Online purchase stages DO NOT state Generac Generators are non-refundable, you must navigate the help section / returnable goods prior to and in my case afterwards. Home Depot clearly states if products are non-returnable at the time of SALE.
I have wrote letters to the President & Chairman/ CEO of Northern Tool & Equipment.
I offered to pay shipping and 5% restocking fee and they still refused.
Time to allow social media to take its course.
Monetary Loss: $3499.