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2.0

I purchased a pressure washer in 2016 with an extended warrany that took over after their 2 yr warranty was up. As of 2018 its has been in their shop 3 times.

I was told that the "seal" that held the oil in the pump was a ware item and went out of warranty at 90 days, read the fine print in your manual. Well the seal went out the pump froze up and Norther tools won't honor the 2 yr warranty. I was told by the manager that if i bring the pump back in 30 days it will be back under warranty.

So I drove 45 minutes to pick up the pump and will return in 30 days. It's incredible the mentality this company exibits!!

Why make customers jump thru hoops to take care of a problem?

Reason of review: Bad quality.

Monetary Loss: $350.

Preferred solution: Let the company propose a solution.

Northern Tool And Equipment Cons: I did not like.

Location: 14950 North Fwy, Houston, TX 77090, USA

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