Northern Tool And Equipment - Poor Customer Service - Don't Care
I recently ordered an electric lift and paid for it with PayPal.I received an e-mail receipt from PayPal but never got anything from Northern Tool and did not think much of it until it the day it was supposed to be delivered.
Yes, I was given a delivery date when I made the order! When I called Northern Tool I was told they have no record of my order and that it must have been PayPal's fault.
Turns out Northern Tool cancelled my transaction with PayPal but did not notify me.The customer service rep blew me off and was insistent it was PayPal's fault and offered nothing to get me the tool I needed.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Product or Service Quality|
|Value for money|
What I liked
What I disliked
- Customer service
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "This whole expensive disaster started in February of 2014. I had used Michigan Motorz a few times before and thought they were a good solid company that stood behind the..."
- "They store had a big sign in their window stating Military Discount. I went to buy some antifreeze from a shelf containing many varieties. I choose the one I wanted..."
- "good old josh is still not man enough to admit that the monster transmission has made a mistake and put the wrong parts in my transmission even after i had..."
- "Ilsihave paying $3.15 gal. Since 2012 ,a gentleman called saying no he never sent out those bill amounts I told him I would send them, I just had major surgery..."
- "black mold is growing in our beautiful bragada mattress apparently because human body heat against A BIG SPONGE and a cold surface will form condensation (3rd grade science) and therefore..."
- "While most reviews are negative in nature, my review of UnbeatableSale.com is completely positive because I am amazed with thier customer service. After ordering one of their products from Walmart.com..."
- "We purchase a home in Warners ny . We asked for the full size bathroom rough in for our basement . Now we have decided to finish our basement and..."
- "I found this on the internet, hoping it is easy to use. I wanted a working cheat for Cooking Fever. Then it asks for username and amount of coins and..."
- "My husband was eating a zinger today and found an actual ROCK in the cake. If he had bitten down too hard he would have broken his dentures. The rock..."