Englewood, Colorado
0 comments
Not resolved

I recently ordered an electric lift and paid for it with PayPal.I received an e-mail receipt from PayPal but never got anything from Northern Tool and did not think much of it until it the day it was supposed to be delivered.

Related: Northern Tool And Equipment - Northern Tool Review Rejected

Yes, I was given a delivery date when I made the order! When I called Northern Tool I was told they have no record of my order and that it must have been PayPal's fault.

Turns out Northern Tool cancelled my transaction with PayPal but did not notify me.The customer service rep blew me off and was insistent it was PayPal's fault and offered nothing to get me the tool I needed.

I didn't like: Customer service.

Review #890383 is a subjective opinion of a user.

2.6
Staff
Website
Price Affordability
Customer service
Diversity of Products or Services
Reliability
Product or Service Quality
Turnaround Time
Billing Practices
Exchange, Refund and Cancellation Policy
Value for money
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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