Northern Tool And Equipment - Poor Customer Service - Don't Care

I recently ordered an electric lift and paid for it with PayPal.I received an e-mail receipt from PayPal but never got anything from Northern Tool and did not think much of it until it the day it was supposed to be delivered.

Yes, I was given a delivery date when I made the order! When I called Northern Tool I was told they have no record of my order and that it must have been PayPal's fault.

Turns out Northern Tool cancelled my transaction with PayPal but did not notify me.The customer service rep blew me off and was insistent it was PayPal's fault and offered nothing to get me the tool I needed.

This review is a subjective opinion of a user.
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More Review Details

Billing Practices
Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services
Value for money
Turnaround Time
Price Affordability
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Customer service

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
Review category
review #890383

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