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bought new pressure washer 2/2017 great machine first 4 times i used it... went to use it may 2018 and it would not develop pressure.... sent to clean rite (warranty affiliate), for diagnosis only to find pump seals gone and pressure relief valve defective. unit has a...
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#1328269
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I ordered a chicken coop in July to be delivered to one of their stores (they immediately charged my pay pal account). Deliver was suppose to be between 30 July and 8 August (meanwhile they credited my pay pal account - this is the first inkling I got that something...
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#1321821
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Good Afternoon I visited the location in Pompano Beach FL on 07/30/2018 around 3:30 and did not have a good experience. Not 1 employee offered assistance. Went to the front counter looking for assistance and they just directed me to object with offering assistance. One...
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1.0
I didn't like
  • Employee lack of concern
#1316898
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One star, not for the welder I ordered, but for customer service. After waiting over two weeks for an item that is on the shelf in the store, the order was still processing for delivery. So, I cancelled my order. I find it ridicules that it takes over two weeks and the...
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2.5
#1303204
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They never have the product needed for there customers. I've been waiting for over a month on 3 eye to eye leaf springs and haven't received them yet. When I ask about them at the Hickory, NC store I'm always told we have some at our hub but they never send any to the...
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#1282166
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Northern Tool And Equipment - Worst ever customer service
I bought a new motor for my riding mower and it was received damaged. Northern Tool would not take care of the problem. I am currently going through my credit card to dispute the charges. Never again will I patronize them. I have gone back and forth for a week through...
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1.0
I didn't like
  • Customer service
  • Quality and service
#1269532
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Northern Tool has terrible customer service I tried to order something 5 weeks in advance and I asked for a specific delivery date. I was told I had to call back one week prior to when I wanted the items. I ordered the items one week prior and they said my credit card...
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Anonymous
kim

I ordered a gift card for my husband on 6/14/for Fathers Day was told I would receive in 24 hours.Never came ,did a chat online with them and they could see my order but he co...

#1262080
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Northern Tool And Equipment - K mart like service

Stood in line to check out for15 mins. waiting for both cashiers to take orders and warranty issues while the manager watched. Now I’m waiting on a phone call (again) to find my 400$ order that no one can seem to find. I like the store but hate the lack of service. Reminds me of K mart or Sears.
#1258923
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I ordered a drain hose and spent more specifically because they had shown pictures of a black one. When the item came it was bright red and when I called customer support I was on hold for an 20 minuets and then after explaining everything transferred and put on hold...
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1.5
Product
#1244407
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Contact Northern Tool And Equipment

Mailing Address:
Northern Tool + Equipment
2800 Southcross Drive West
Burnsville, Minnesota 55306
United States
Phone:
(800) 222-5381
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Northern Tool And Equipment - Very Poor Service
We placed an order it was supposed to be 7-10 days ground shipping delivery after 18 days we called they said it was shipped & received by XYZ person, that person was me the office manager; this was not true I investigated the shipment turns out it was shipped to the...
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#1244321
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