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I had I a problem with a defective pump purchased from them. I took it in for repair and repair wasn't done properly - even after they kept it for close to a month. So it had to be returned for a second repair. This time they kept it for over two weeks. Ended up the...
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#1239905
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Northern Tool And Equipment - K mart like service

Stood in line to check out for15 mins. waiting for both cashiers to take orders and warranty issues while the manager watched. Now I’m waiting on a phone call (again) to find my 400$ order that no one can seem to find. I like the store but hate the lack of service. Reminds me of K mart or Sears.
#1258923
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Northern Tool And Equipment - Very Poor Service
We placed an order it was supposed to be 7-10 days ground shipping delivery after 18 days we called they said it was shipped & received by XYZ person, that person was me the office manager; this was not true I investigated the shipment turns out it was shipped to the...
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#1244321
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I ordered a drain hose and spent more specifically because they had shown pictures of a black one. When the item came it was bright red and when I called customer support I was on hold for an 20 minuets and then after explaining everything transferred and put on hold...
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1.5
#1244407
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Your first order is going to be garbage. and if you get talked into their free shipping plan for a year.....your paying for *** customer service. Also their credit part of the business likes to take additional credit card numbers and not process them.....so watch your...
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2.7
#1230725
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Northern Tool And Equipment - Tráiler jack warranty

Jack broke . Went to get it replaced . It had a year warranty. Tried to find receipt in account fill . There records only went back 8 months . That sorry. They said most stuff only has 6 month warranty.
#1232605
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I went to buy a drywall lift that was on sale and they were out of stock. They said they could order one and it would take 10 business days. I called every day to see if it was in. I was told it would be in for sure on Monday 3/26. Way more that 10 business days. Guess...
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1.7
I didn't like
  • Customer service - misrepresentation
#1219697
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I purchased a pressure washer in 2016 with an extended warrany that took over after their 2 yr warranty was up. As of 2018 its has been in their shop 3 times. I was told that the "seal" that held the oil in the pump was a ware item and went out of warranty at 90 days,...
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1.9
I didn't like
  • I did not like
#1210411
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Northern Tool And Equipment - Lie-Lie

Order on line should ship in 2days now 8 days later still no product called everyday and get a different excuse stay away from Northern Tool !!!!!
1.0
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#1227698
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I purchased a trailer 10 years ago , Its been sitting in my backyard unused, i have to use it now and need to tag it, i fwent to a tag place and apparently i need to have a receipt of purchase, which i don't have any more, I contacted northern tools and they can't find...
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1.0
#1196410
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