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Northern Tool And Equipment - Worst ever customer service
I bought a new motor for my riding mower and it was received damaged. Northern Tool would not take care of the problem. I am currently going through my credit card to dispute the charges. Never again will I patronize them. I have gone back and forth for a week through...
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1.0
I didn't like
  • Customer service
  • Quality and service
#1269532
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DO NOT PURCHASE POWERHORSE 3100PSI PRESSURE WASHER. THIS PRODUCT IS TOTAL JUNK, IT BROKE AFTER 1ST USE AND WAS UNREPAIRABLE - WTF!!!! DON'T BUY THIS BRAND UNLESS YOU WANT TO TOSS $350 AWAY. TERRIBLE PRODUCT, SERVICE AND MANAGEMENT TOO MANY SAFETY SWITCHES; WILL NOT...
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2.0
#1386336
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bought new pressure washer 2/2017 great machine first 4 times i used it... went to use it may 2018 and it would not develop pressure.... sent to clean rite (warranty affiliate), for diagnosis only to find pump seals gone and pressure relief valve defective. unit has a...
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#1328269
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One star, not for the welder I ordered, but for customer service. After waiting over two weeks for an item that is on the shelf in the store, the order was still processing for delivery. So, I cancelled my order. I find it ridicules that it takes over two weeks and the...
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2.5
#1303204
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I ordered a chicken coop in July to be delivered to one of their stores (they immediately charged my pay pal account). Deliver was suppose to be between 30 July and 8 August (meanwhile they credited my pay pal account - this is the first inkling I got that something...
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#1321821
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Northern tool will be more than glad to take the hard earn dollars from active duty members, retired and reserve. They are reaping the benefits of doing business in the Great U.S.A. but they won't even give our veterans a discount. Maybe they should move to China,...
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Anonymous
USN

Too many competitors out there who honor our service members. Googled Northerntools Military discount and a comment about them not having a military discount was the first thi...

Anonymous
Vet

I appreciate when a company gives a discount to veterans or first responders. I spent 8 years in the Navy and retired as a firefighter. I still don't expect discounts nor do...

#698151
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Good Afternoon I visited the location in Pompano Beach FL on 07/30/2018 around 3:30 and did not have a good experience. Not 1 employee offered assistance. Went to the front counter looking for assistance and they just directed me to object with offering assistance. One...
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1.0
I didn't like
  • Employee lack of concern
#1316898
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I had I a problem with a defective pump purchased from them. I took it in for repair and repair wasn't done properly - even after they kept it for close to a month. So it had to be returned for a second repair. This time they kept it for over two weeks. Ended up the...
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#1239905
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They never have the product needed for there customers. I've been waiting for over a month on 3 eye to eye leaf springs and haven't received them yet. When I ask about them at the Hickory, NC store I'm always told we have some at our hub but they never send any to the...
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#1282166
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Northern Tool has terrible customer service I tried to order something 5 weeks in advance and I asked for a specific delivery date. I was told I had to call back one week prior to when I wanted the items. I ordered the items one week prior and they said my credit card...
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Anonymous
kim

I ordered a gift card for my husband on 6/14/for Fathers Day was told I would receive in 24 hours.Never came ,did a chat online with them and they could see my order but he co...

#1262080
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