I placed an order for Quincy QT54, Jet 712D, and Maxline 3/4 master kit. When I followed up on my order several days later, I was informed my billing address did not match. Northern had me contact my USAA bank, and USAA said Northern never attempted to run my card. I...Read more
I didn't like
- Customer service
I ordered an electric saw on line....they didn't even bother to put it into an outer box for shipping, They just taped up the cheap made in China box and sent it ups...the box was destroyed (but the saw was ok) and the blades were missing (it's supposed to come with an...Read more
Northern Tool And Equipment - Price match is a joke
I also called about the 110% price match policy. The rebate program is a terrible idea. A low price would get me to buy. A rebate does nothing for me.
Whatever you do DO NOT BUY A GENERATOR from this company. Last week my brand new $1800 13000 watt generator blew up and caused my house to catch fire. The fire investigator said the fire was caused because of a gas leak in the carburetor. When I went outside at 1am to...Read more
Nortrac apparently does not like to stand behind their tractor. I purchased one a year ago, and have had to battle with nortrac on many things. First of which was glow plugs. All but one went out after less than 8 hours. Was told that they don’t burn out. After two...Read more
Northern Tool claims a 110% price match but it assumes you have found a better deal after purchase. When I found an item available from a competitor at a lower price *before* purchase I asked Northern Tools o match the price as I was going to purchase other items and I...Read more
- Quick customer service response
I didn't like
- Price match hassle
Northern Tool And Equipment - Terribly slow shipping
Ordered 4 items on Nov 29 and had them shipped to store to save $14 on shipping. I think a $100 order would qualify for free shipping at most retailers. Not here. Today is Dec. 16 and I haven't heard a word about my order. I just logged in to check and they have received a partial order. Glad I wasnt in a hurry to get any of this.
Went to local store they didn't have part i needed, so we looked up the one I needed in the NT catalog and ordered it. I was told that I would be contacted in 10 to 15 days to come to the store and get the item. I checked my receipt and they charged $98.44 to ship to...Read more
Northern Tool And Equipment - Shipping date lies
Lied to me about the shipping date 3 times. The hoist I ordered did ship from the builder but no excuse. Northern would put it off on the builder but wouldn’t give me the contact. Also the hoist showed up with damage that I repaired.
This is regarding Northern Tool using Google for a classic Bait and Switch scam to sell products at a higher price than advertised. I was looking at TV Guide on the web and saw a popup ad from Northern Tool for a Goodyear air hose @ $19.99. I decided to buy it so...Read more
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