I had I a problem with a defective pump purchased from them. I took it in for repair and repair wasn't done properly - even after they kept it for close to a month. So it had to be returned for a second repair. This time they kept it for over two weeks. Ended up the...Read more
Northern Tool And Equipment - K mart like service
Stood in line to check out for15 mins. waiting for both cashiers to take orders and warranty issues while the manager watched. Now I’m waiting on a phone call (again) to find my 400$ order that no one can seem to find. I like the store but hate the lack of service. Reminds me of K mart or Sears.
We placed an order it was supposed to be 7-10 days ground shipping delivery after 18 days we called they said it was shipped & received by XYZ person, that person was me the office manager; this was not true I investigated the shipment turns out it was shipped to the...Read more
I ordered a drain hose and spent more specifically because they had shown pictures of a black one. When the item came it was bright red and when I called customer support I was on hold for an 20 minuets and then after explaining everything transferred and put on hold...Read more
Your first order is going to be garbage. and if you get talked into their free shipping plan for a year.....your paying for *** customer service. Also their credit part of the business likes to take additional credit card numbers and not process them.....so watch your...Read more
Northern Tool And Equipment - Tráiler jack warranty
Jack broke . Went to get it replaced . It had a year warranty. Tried to find receipt in account fill . There records only went back 8 months . That sorry. They said most stuff only has 6 month warranty.
I went to buy a drywall lift that was on sale and they were out of stock. They said they could order one and it would take 10 business days. I called every day to see if it was in. I was told it would be in for sure on Monday 3/26. Way more that 10 business days. Guess...Read more
I purchased a pressure washer in 2016 with an extended warrany that took over after their 2 yr warranty was up. As of 2018 its has been in their shop 3 times. I was told that the "seal" that held the oil in the pump was a ware item and went out of warranty at 90 days,...Read more
Northern Tool And Equipment - Lie-Lie
Order on line should ship in 2days now 8 days later still no product called everyday and get a different excuse stay away from Northern Tool !!!!!
I purchased a trailer 10 years ago , Its been sitting in my backyard unused, i have to use it now and need to tag it, i fwent to a tag place and apparently i need to have a receipt of purchase, which i don't have any more, I contacted northern tools and they can't find...Read more
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