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Purchased a top of the line (not a cheaper China product) CAT pressure washer pump with a full 12month parts / 12 months labor warranty for consumer or commercial use. I only had it 7 months with less an 100hrs on the pump rated for 1,500hrs. The seals started leaking...
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3.0
I liked
  • Wide variety of products
I didn't like
  • Poor customer service
  • Very deceptive and misleading warranty
#987116
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Northern tool calls themselves a family company. If this is a family company I Call it dysfunctional. They bought out a company and fired almost every single upper management person and those that have been there for a many many years. I am talking 15. 18yrs and up. I...
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1.0
#981993
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Northern Tool And Equipment - LIARS - NOT EVEN SHIPPED YET
Northern Tool lied about estimated shipping date of 12-23 to 12-28. The jacket has not even been shipped yet because apparently they take a week off during the Christmas Holidays. If I would have known the jacket was not going to be delivered until after Christmas or...
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I didn't like
  • Backordered
#980551
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Northern Tool And Equipment Customer Care Review

Northern Tool And Equipment
#978306
5.0
Details
I went to Northern Tools in Garland today. I had wonderful customer service from Charles. He was very helpful finding the accessories I needed to go with a motorcycle trailer that he also helped me locate.
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Customer service
Diversity of Products or Services
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Northern Tool And Equipment Customer Care Review

Northern Tool And Equipment
#976633
Customer stinks-had a salesman talking to me then walked off and said he'd be right back, 3 calls later he never showed. Then I finally had a female help me get a huge box of sockets that weighed a ton. Checked out and requested help to the car. Sure he said then when I was done checking out he disappeared. Had to call him again and acted like it was a pain for him to help.
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Northern Tool And Equipment Shipping Service Review

Northern Tool And Equipment
#967742
I ordered a large cabinet was promised it would be there in 9-14 days it showed up day 20 missing parts its now day 33 and many hours of my time wasted I still don't have everything and no one there seems to give a ***
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Short Review on December 05, 2016

Northern Tool And Equipment
#967614
1.7
Details
Tried to purchase some boots and was told there was an issue with verifying my billing address which i have never had a problem with any otger time i used it hundreds of times. Better yet Northern Tool pkaced a hold on the amount of purchase which was 152 dollars which one week later and still hasnt been refunded to my acct. I will never use Northern Tool again.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
on 12/13/16 I order jacket online. Website stated I would receive by Christmas, that it shipped from the manufacturer and delivery was estimated to be 4-8 business days and I would receive tracking info when shipped. Contacted Northern Tools on 12/20 cause I still had...
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1.8
I liked
  • Terri the phone customer service rep was very helpful and nice
I didn't like
  • First two reps not getting proper info as to the problem
#978602
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I SAW A FEW OTHER HORRIBLE REVIEWS ABOUT THIS SPRAYER, THE CASTING ON THE SEALCOAT PUMP MADE BY A COMPANY CALLED "BANJO" IS GARBAGE. AFTER 2 MONTHS AND 6 USES TO SEAL DRIVEWAYS, A PENCILED SIZED PIECE OF THE CAST BROKE OFF AND LEAKED SEALCOAT ALL OVER A CUSTOMERS...
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1.0
I didn't like
  • 402303 sealcoat machine
#978004
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I ordered some tools online. I was charged twice for the order. When I contacted northern tool I was told this is their standard business practice and would be refunded one of the charges. 5 days later, no refund has been given. My bank manager even personally called...
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1.8
#970718
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Nothing bad has happened in my experiences with Northern Tool...What people need to realize, is Northern doesn't claim to sell the best products money can buy...Do they sell affordable products that can be used from just here and there use, all the way to commercial...
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Anonymous
Anonymous

This person is absolutely right. Most people don't research or read the manuals and they deffently don't ask the right questions or talk to the right people. They then blame t...

5.0
#960512
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I made a large purchase in 2013 and received a $25.00 Gift card. I have not been back as it is not really a place I need to frequent. I was in need of something they carry set up to purchase online and my gift card was no good. I called I was on the phone for 20...
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3.5
#953306
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I ordered this thermostat for my greenhouse heater. I am so impressed! It is basically a box with a dial and a six foot plug. I just plugged in the heater to the thermostat and it turns on the heater whenever the temperature drops below my selected degree. It works...
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4.8
Product
I liked
  • Variety
I didn't like
  • Did not stock this product at the local store
#950406
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I ordered a propane tank on 10/16/16 but never received an order status update as promised.The initial order promised an update and delivery status with a tracking number. None was received as of 10/28. I checked my account and found that it was shipped 10/26. It was...
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bklundgren
bklundgren

Error: Delivery is scheduled for 10/31 not 1//31.

1.5
I didn't like
  • See my review
#945396
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