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Nortrac apparently does not like to stand behind their tractor. I purchased one a year ago, and have had to battle with nortrac on many things. First of which was glow plugs. All but one went out after less than 8 hours. Was told that they don’t burn out. After two...
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1.2
Product
#1120154
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Northern Tool And Equipment - Charged $98.44 for shipping.
Went to local store they didn't have part i needed, so we looked up the one I needed in the NT catalog and ordered it. I was told that I would be contacted in 10 to 15 days to come to the store and get the item. I checked my receipt and they charged $98.44 to ship to...
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3.4
#1106502
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Northern Tool And Equipment - Brand New Generator Caught Fire Due to Gas Leak
Whatever you do DO NOT BUY A GENERATOR from this company. Last week my brand new $1800 13000 watt generator blew up and caused my house to catch fire. The fire investigator said the fire was caused because of a gas leak in the carburetor. When I went outside at 1am to...
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1.0
#1106049
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WARNING: DO NOT BY GAS POWERED EQUIP. FROM NORTHERN TOOL 8 days after purchasing semi trash water pump, put oil and gas in it, hooked up hoses, primed it, and started it up. After a couple of minutes of running, it picked up water. I then looked away from the pump but...
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1.1
I didn't like
  • Loss of use of product i just paid money for
#1103575
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I PURCHASED A FUEL FILTER ON SEPTEMBER 17, 2017 AT NORTHERN TOOL IN JACKSON, MS. I WAS ASKED FOR PHONE NUMBER TO FOR SOME REASON. MY CREDIT CARD WAS FRAUDULENTLY USED 4 TIMES THE NEXT DAY ON SEPTEMBER 18, 2017 FOR OVER $900 OF ITEMS AT DIFFERENT VENDORS THROUGH THE...
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#1102385
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Northern Tool claims a 110% price match but it assumes you have found a better deal after purchase. When I found an item available from a competitor at a lower price *before* purchase I asked Northern Tools o match the price as I was going to purchase other items and I...
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I liked
  • Quick customer service response
I didn't like
  • Price match hassle
#1096662
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Northern Tool And Equipment - Bait & Switch SCAM
This is regarding Northern Tool using Google for a classic Bait and Switch scam to sell products at a higher price than advertised. I was looking at TV Guide on the web and saw a popup ad from Northern Tool for a Goodyear air hose @ $19.99. I decided to buy it so...
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1.0
#1093787
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I will no longer shop at Northern Tool and Equipment because they do not honor their accidental damage replacement policy. They will not accept an exchange if it has been used and has gas/oil in it. They send you to another store over an hour away because they have a...
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Northern Tool And Equipment - Passing the buck

Made arrangements on 8/3 for tools purchased from you supposed to deliver by 8/11. 8/17 still no product. I'm told it's my responsibility to get ahold of a shipping company you hired to find my tools. I ordered for a project that started 8/14. 11 days after the day I placed my order. I tried to call shipping company for three days straight and no answer
2.6
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1088912
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Northern Tool And Equipment - NEVER BUY ENYTHING ONLINE from Northern Tools
They are horrible to return!!! The don't show up front you or tell you that when you buy something online direct from the manufacturer that they don't carry you have to return it back to them by ups they don't refund you shipping plus you have to pay shipping again in...
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1.0
#1085419
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