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I ordered a pressure hose with the browser on my phone, when I got the item, it was completely wrong, I called ordered the hose again and ask to return the incorrect item. They were happy to do that, but informed me, I have to pay for shipping both ways on an item I didn't order.

I went back to my browser history and verified exactly what I wanted was what my browser history showed I had looked at and ordered.

I was prepared to pay the return shipping but I think its ridiculous for me to pay both ways for a mistake I'm sure I didn't make.

This reviewer shared experience about order processing issue and wants this business to issue a full refund as the author lost $25. The author is overall dissatisfied with Northern Tool And Equipment. The most disappointing about northern tool and equipment pressure washer from Northern Tool And Equipment was shipped wrong item , but reviewer liked variety. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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