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I ordered a pressure hose with the browser on my phone, when I got the item, it was completely wrong, I called ordered the hose again and ask to return the incorrect item. They were happy to do that, but informed me, I have to pay for shipping both ways on an item I didn't order.

I went back to my browser history and verified exactly what I wanted was what my browser history showed I had looked at and ordered.

I was prepared to pay the return shipping but I think its ridiculous for me to pay both ways for a mistake I'm sure I didn't make.

Product or Service Mentioned: Northern Tool And Equipment Pressure Washer.

Reason of review: Order processing issue.

Monetary Loss: $25.

Preferred solution: Full refund.

I liked: Variety.

I didn't like: Shipped wrong item.

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