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I bought the Most expensive pressure Washer that Northern Tool sells, I took it in to be repaired November last year, they stated it was under warranty, they kept it 2 months, they ordered parts under warranty, then a week later ordered more parts under warranty, they finally called and said it was ready, i get there they charge me approx: $180.00, and said it was for Labor?? well i paid it, get home only to find out they never repaired it, I took it to another mechanic and he said Northern never put the new parts in my machine, he stated it still needed the parts that Northern ordered under warranty, they never even took it apart, still had broken parts in it..I called the discrict manager then the owner Al Kotula-bothh refused to do anything at all, they ask to look at it again so they could cover up their screwup,, i asked them either to exchange it for the exact same pressure washer or give me the parts and i would have someone else install them, they refused to do anything at all, I then Filed suit 8 months ago, Northern Tool keepd passing the court date playing games and hopeing that i will go away, but its not happening!! Thee store in Chattanooga has an F with the better Business bureau

Location: Grand Rapids, Michigan

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